Account Manager - £27,000 with 25% OTE

Department: Zipcar for Business

Location: London Victoria  

Reports To:  Sales Manager  

We’re Zipcar, the world’s largest car-sharing company, and we’re looking to add new talent to our team.  
 
Today, Zipcar provides tens of thousands of businesses with a viable alternative to company and fleet cars, taxis and traditional car hire saving them money, time and admin headaches. Zipcar for Business members in cities across America, Canada and the UK are making the decision to take advantage of the convenience, savings and environmental benefits. 
 
As we continue to grow, we’re looking for talented, passionate people with great ideas to join the London office. We aim to create an environment that is as supportive, diverse and fun as our brand. If you’re results-oriented, dedicated, and ready to contribute to an unparalleled experience for our community of forward thinking members, we encourage you to apply. 

Overview 

We are looking for a bright self-starter to join our Zipcar for Business (Z4B) team as an Account Manager. The core focus of the role is to look after, build relationships and grow business accounts after taking over the account ownership from Inside Sales team.  

Duties and Responsibilities 

The day-to-day responsibilities of the role will include: 

• Responding to inbound calls, emails and following up with further regular contact as necessary, in order to grow business accounts and sustain member satisfaction. 

• Managing each account after taking account ownership from inside Sales team, 90 days post their sign up date. 

• Encouraging businesses to make bookings, offering exclusive offers and taking a consultative approach to up-selling further drivers, insurance options and internal & external expansion. 

• Organise and attend meetings and events, in order to build customer relationships and grow business accounts. 

• Taking pro-active approach in trying to win new businesses and self sourcing new accounts.  

• Determining from business accounts, which would have potential to grow or be high-value and hand these opportunities over to the key account management team.  

• Using Salesforce CRM software to manage and record contact with all leads and accounts. 

Requirements & Qualifications 

The ideal candidate will: 

• Have the intelligence and commerciality to engage with and command the respect of the business people that use our service 

• Be self-starter who enjoys problem-solving and suggesting new initiatives 

• Have an excellent work-ethic and be target-driven  

• Possess excellent sales skills, including the tenacity and self-awareness to continue to drive their sales success 

• Have a confident, friendly telephone manner 

• Demonstrate excellent written communication skills 

• Be eager to get involved in group-learning to ensure the continued success of the team 

As a member of the Zipcar Team you will receive: 

• Competitive salary with 25% OTE 

• Development and career opportunities within a fast-paced business 

• Free Zipcar account with Employee Discount 

• Hybrid flexible working, 2-3 days in the office per week 

The role is based at our Victoria office in London