MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose:

Provides support and assistance to underwriting staff including collecting data; organizing files and reports; performing administrative and customer service duties regarding new and renewal accounts that will assist in ensuring the underwriting process is handled efficiently and accurately.

Essential Functions:

Percentage of Time:

• Inputs data into RMS RiskBrowser for both catastrophe management as well as improve underwriting decisions.

• Gathers and organizes information to prepare new and renewal policy/account files for underwriter review and direction in accordance with company underwriting guidelines and standards.  This may include, but is not limited to, setting up folders; preparing and completing account summary worksheets; completing Underwriting Spreadsheet; loss rating; P&L; company selection forms; schedule rating worksheets; broker follow ups and  preparing electronic underwriting files and documentation package for bound accounts.

• Maintains various account databases (PIP, UM, marketing, etc.) to ensure up to date information and status updates in UM and/or PIP.  Update loss history to ensure all systems accurately reflect updated account information/documentation in accordance with company underwriting guidelines. Manage status of statutory coverage acceptance/rejection (TRIA).

• Provides timely and professional customer service to internal and external customers including Underwriters; Operations staff; Brokers; to facilitate the processing of business and to ensure excellent customer service to our accounts and prospects.  Responds to brokers service requests for loss runs, endorsements, etc.; ensuring all appropriate documentation is received (i.e. signed statements of values ; signed terrorism rejection forms; obtaining copies of underlying policies for umbrella and excess policies); troubleshooting for transaction processing issues with Operations Department and researching and assisting in resolving telephone and written inquiries generated from internal and external customers (i.e. policy/account status, rating and billing issues, etc.).
• Reviews new/renewal submissions for necessary underwriting data and follows up with broker for information

• Orders Risk Engineering  reports as necessary based on underwriting criteria and follows-up on recommendations to ensure compliance to MSIG risk management standards.
• Managers status of statutory coverage acceptance/rejection (TRIA)

Education and Experience Required: 

High School diploma or GED is required. Bachelor’s degree is preferred.

6+ years prior customer service experience and general knowledge of insurance company operations preferred.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.