Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Principle Accountabilities (Key Result Areas)

The Senior Manager - IT works within the Everise Information Technology team in providing all levels of IT support, with a focus on providing Microsoft Windows System Administration support. The Manager - IT Site works closely with and provides support to the Everise Corporate Technology team members and their customers. This position is also responsible in the design and build of enterprise components for deployment, based upon client or management specifications.

Attributes & Attitude

• Manages a team of IT Desktop Support team members responsible for the site IT infrastructure
• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving complex replication and authentication issues, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching
• Administration of Third party software integration within a server enterprise environment
• Supports and maintains multiple server hardware platforms
• Administration of enterprise backup solutions, including application administration and troubleshooting hardware-related issues
• Administration of data storage platforms, such as SCSI-attached devices, NAS devices, Storage Area Networks and RAID best practices
• IT Support to provide 24x7 on call production support

Knowledge

• Bachelor’s degree in Computer Science from a four-year college or university with three to five years related experience in Systems Administration or equivalent combination of education and experience
• Experience with managing an IT support team
• Desired certifications include but not limited to: A+ Certification, MCSE, CCNA
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to work off-hours as required
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers
   

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.