• This senior lead delivery role forms part of a distributed, global IT team that is responsible for the continued availability and support of an international on-premise and cloud infrastructure. 

• Accountable for programme delivery and resource management. 

• On-boarding of new technology aligning with organisational and technology strategies. 

• Although London based, the role will be expected to work in a fast-pace environment as a globally expanding business, with regular interaction across international time zones, spanning 50 countries with over 16,000 employees. 

• Managing delivery of Infrastructure capital investment portfolio ensuring successful delivery to both time and budget. 

• As a senior role, it is expected that more complex, commercially significant and therefore more extensive projects will be managed within this role. 

• At least 5 years’ experience as an IT infrastructure and operational change Programme Manager. 

• Demonstrable C-level governance and commercial management. 

• Significant experience as a hands-on Project Manager to show demonstrable understanding of delivery process. 

• Although this is a programme management role the Programme Manager will at times need to be hands-on in part to coach and mature the wider team on best practice. 

• Effective prioritisation across the delivery programmes to ensure that resource is utilised on the highest priority projects. 

• Demonstrable experience of leading across mixed stakeholder groups communicating between non-technical and technical people. 

• Demonstrable experience of mixed lifecycle projects and the ability to mature to waterfall or agile practices where applicable. 

• Demonstrable experience of building & leading a programme community based on collaboration between internal business stakeholders and multiple vendors. 

• Experience demonstrating ability to manage across parallel implementation projects and dependent workstreams controlling scope, schedule and cost. 

• Management of dependencies of varying complexity, planning and feeding into other programmes and portfolios. 

• Ability to remove blockers and manage risks, commercials, budgets and people. 

• Build and maintain programme momentum through a multi-year schedule across parallel projects and workstreams. 

• Ability to support the programme sponsors by overseeing the delivery of their vision for the programme. 

Technical Skills Required:  

Must have demonstrable experience: 

• Programme Management of large IT Infrastructure implementations within the insurance industry.  

• Programme Governance and delivery Frameworks that support management across multiple related projects and workstreams. 

• Programme & Project Manager skills, with either MSP, PRINCE2 Practitioner or PMP. 

• Delivery and management of programme budgets, often in excess of £5m. 

• Delivery of large company rollout of Microsoft core technologies. 

• Programme planning tools and techniques across scope, schedule and resources. 

• Identification and management of programme assumptions, dependencies, risks and issues. 

• Support & coach the programme team across a globally & culturally diverse community. 

• Vendor management across a globally & culturally diverse community. 

Desirable experience: 

• Insurance industry experience, preferably London Market. 

• In-depth knowledge and experience of Waterfall, Agile and other methods. 

• In-depth knowledge of Microsoft core technologies. 

• In-depth knowledge of IT networking and other infrastructure concepts and technologies i.e. Azure, WAN, LAN, SD-WAN, Wi-Fi, VMware, SAN, SQL etc. 

Achieve Results through Relationships with All Parties 

• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives. 

• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff). 

Delivery of Service 

• Consistently deliver an excellent and comprehensive service, on-time, within budget and to, or exceeding quality expectations. 

Conduct and Integrity 

• Ensure all dealings are carried out with integrity and professionalism. 

• Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation. 

Clients 

• Develop strong relationships with the Business Units. 

• Respond to the Business Units’ requirements as appropriate. 

• Support the business units with their use of the IT systems. 

• Behave with all clients (both internal and external) fairly and ethically with excellent customer service. 

• Take ownership of issues and provide updates to users on outstanding issues. 

Management  

• Ensure team members are competent to carry out their responsibilities. 

• Motivate team to deliver high performance and achieve objectives. 

Administration 

• Ensure up to date records are maintained at all times on the Group and Company systems. 

• Interpret instructions and issues arising, and then implement actions according to policies and procedures. 

Compliance 

• Ensure compliance with all applicable Group and /or Company policies and procedures. 

• Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures. 

• Ensure compliance with legal and regulatory requirements. 

• Maintain accurate records and deal with correspondence appropriately. 

• Ensure compliance with Anti Bribery and Corruption policy and procedures. 

Reporting 

• Monitor and report on Business Units’ issues. 

• Provide relevant management information to senior management. 

• Any other reasonable duties, as required.