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We are looking for an exceptional Customer Support Specialist to join our fast-growing Support team working across our Food Delivery businesses. The position would be based in our office in Sofia, Bulgaria

 

Please note that this is a full-time, permanent employment opportunity based in our Johannesburg office.

 

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

 

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

 

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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As a Customer Support Specialist, you’ll solve various users’ requests while optimising our operational procedures. You’ll be able to contribute to streamlining our processes, making them more efficient and effective, and ultimately providing the best possible customer experience.

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<title>Main tasks and responsibilities:</title>

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• <point>Represent Bolt in Bulgaria.</point>
• <point>Support Bolt’s Food Delivery users and help them get the most out of our service.</point>
• <point>Create loyal fans by showing Food Delivery users we care.</point>
• <point>Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support.</point>

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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>You have at least 1 year of work experience in a customer support role.</point>
• <point>You welcome challenges with an open mind and see them as opportunities. You are proactive and do not stop after 20 obstacles a day.</point>
• <point>You can apply an analytical approach to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.</point>
• <point>You are always ready to put customers first and be passionate about helping others as well as passionate about new technologies.</point>
• <point>You have excellent spoken and written Bulgarian and English skills, any other language is a plus.</point>
• <point>You have knowledge of Google Sheets/Excel and project management concepts.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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