Country:

Poland

Location:

Bobrowiecka 1, Warszawa 00-728, Poland

Carrier is a global leader in intelligent climate and energy solutions, with a diverse and world-class workforce. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we keep customers at the center of every product and service we offer and we act quickly to exceed their expectations. Through our performance-driven culture, we are creating long-term shareowner value by growing earnings and investing strategically to strengthen our position in the markets we serve.

We are looking for a professional with a sound experience in Customer Service. In this role they would be responsible for overseeing response to complex customer inquiries & smooth customer service operations. They would be responsible for enhancing customer information, communications & documentation to improve service levels, working with Sales, Supply Chain, and other groups as needed.

Job Description:

• Provide a high level of technical - aftermarket support to the Distributor including Direct Drive, Truck and Trailer sections of the Carrier portfolio to the service network in Central Asia, to distributors, body builders and key accounts. The position is covering 8 Countries.

  Developing the Direct Drive, Truck, Trailer product knowledge trough a dedicated face to face trainings on legacy products, field visits, implementing Carrier standards, best practices. Reporting quality issues, supporting problem solving activities with our factories.

  Managing warranty process, controlling distributors warranty costs, organizing audits using Carrier ACE tool, proposing correction / optimization plan.

Compliance:

Respect of the EH&S rules and policies

Ensure compliance, be an example using Code of Ethics on daily base

Ensure ITC rules.

Working Experience:

• Automotive background
• B2B
• Several years experience in an operational Service position -->transport refrigeration/ transport industry

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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