Community Manager

 

Department: Social
Location: London
Contract type: 12-Month Fixed Term
Full Time/Part time: Full Time
Reporting into: Head of Social Excellence


About Ogilvy:

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. The agency specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Lloyds Banking Group, Madri, Unilever and Mondelēz International. 

Ogilvy’s influencer marketing practice is the largest globally; we are proud to be the most awarded influencer agency for six years running and the recipient of the Cannes Grand Prix for Social & Creator for two consecutive years.  

Ogilvy UK also hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – which is now in its 12th year. James Murphy is the CEO of Ogilvy Group UK, which includes Ogilvy UK and New Commercial Arts (NCA), a boutique creative agency he co-founded in 2020, recently acquired by WPP. 

 

About the Role:

We are looking for a proactive and detail-oriented Community Manager to lead community engagement and social management for a major global B2B tech client. This is your invitation to become the eyes, ears, and voice on social for some of the biggest brands in the world. We aren't just looking for a manager; we are looking for a creative force to join us at the most creative place in the world.

As our Community Manager, you will sit at the intersection of creativity, data, and culture. You will be the heartbeat of the brand, translating high-level strategy into daily interactions that matter. Whether you are navigating the corporate tech landscape for a global giant or sparking joy for lifestyle and beauty brands, you will have a front-row seat to the industry’s most exciting work. You will work side-by-side with award-winning creative teams, helping to shape the brand story through real-time engagement, "social pulse" insights, and bold community-first ideas. If you are ready to be the frontline of creativity for global clients, this is where you belong.

In this role, you will act as the voice of the brand, managing daily "in-the-weeds" execution - from posting and scheduling to crisis monitoring and response. While the role is execution-heavy, it requires a strategic mindset; you will be responsible for translating social intelligence into actionable insights, managing client relationships across the globe, and working closely with our Ogilvy US counterparts.

What You’ll Do

Account Management & Client Relations

• Regional leadership & global collaboration: Oversee community management across multiple European markets, as well as work closely with the internal US teams, where the ‘hub’ of the account is based.
• Client liaison: Serve as a primary point of contact for clients in South EMEA and UKI, sharing daily status updates and managing expectations.
• Content operations: Manage the content calendar, ensuring all live links and statuses are updated in real-time.
• Crisis & care: Monitor Khoros channels across FB, IG, X for crisis situations and lead "Brand Love" social engagement for BAU posts and events.

 

Community Engagement & Execution

• Daily sweeps: Conduct daily engagement sweeps for tags, mentions, and DMs across platforms (Meta, TikTok, LinkedIn, X, etc.) for assigned brands.
• Content publishing: Handle posting, scheduling, and monitoring of content. Ensure all tasks and reposts are approved via the client where necessary.
• Influencer & UGC: Work with PR teams to engage with influencers for campaigns and identify user-generated content (UGC) opportunities.
• Event support: On occasion, you will be asked to provide real-time social media support for event activations like BRITS, World Cup games, etc. This may be out of hours, but will be ad-hoc.
  
  

Strategy, Reporting & Insights

• Audits & reporting: Develop sophisticated social audits and produce quarterly reports (H1 – PRI) and competitor analysis reports.
• Data interpretation: Translate social intelligence findings into actionable community-based recommendations.
• Trend Identification: Identify trends and key moments of opportunity in the social space (e.g., trending formats, recurring topics) to develop "social pulse" strategies.
• Copywriting: Draft engaging social copy and responses that align with distinct brand personas and generate engagement.
  
  

What You’ll Need

• Experience: 1+ years of experience in social marketing and/or community management.
• Tool proficiency: Experience using Sprinklr is required. Experience using Khorus a plus.
• Innate Creativity: You see social media as a canvas, not just a channel. You possess a natural creative instinct that allows you to craft compelling copy, spot visual trends before they peak, and turn even standard community interactions into moments of brand magic. You bring fresh ideas to the table daily, ensuring our output matches the high creative standards of Ogilvy.
• A pursuit of excellence: You don’t just check boxes. You strive for excellence in every detail—whether it’s the accuracy of a data report, the nuance of a drafted response, or the grammar in a caption. You take personal pride in delivering work that is polished & thoughtful.
• Resilience & agility: You thrive in a fast-paced agency environment and possess the agility to pivot instantly—switching gears between corporate B2B strategy and lifestyle brand engagement without missing a beat. You stay cool under pressure, managing potential social crises, shifting priorities, or competing deadlines with a steady hand.
• Communication: You have excellent written and oral communication skills, with the confidence to engage effectively with senior decision-makers and coordinate across global teams/
• Analytical capability: You are comfortable with data and spreadsheets, with the ability to track community-based insights and translate them into actionable reports.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance