Product Support Team @ Pave 

You’ll become a Pave product and compensation expert and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product.

You’ll do this in partnership with the Account Management team, Engineering team, and Technical Account Management team to serve and interact with our customer base.

What You'll Be Doing:

• Provide hands-on support to our customers to ensure their ongoing happiness
• Work both within the application and on backend integrations to identify and resolve customer issues
• Have an empathetic approach to customers so that they feel heard, understood and confident that you will resolve their issue quickly 
• Work closely and conduct root-cause analysis with our Engineering teams. 
• Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
• Help document and create enablement material to encourage customers to self-serve
• Work effectively with Technical Account Manager and Account Executive teams to manage and maintain a high level of customer satisfaction
• Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
• Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
• Become an expert on all things Pave
• Work with a fantastic, tenured team that works hard and has fun doing the hard work

What you’ll Bring:

• Bachelor’s Degree in Information Systems, Engineering, Business, or equivalent experience
• Superior communication, organizational, and time-management skills
• Creative problem solving skills; you search for solutions that solve our customers needs that may not be immediately obvious.
• Innovative thinker - you want to improve processes and bring new ideas, not just ask “what should I do”
• Collaborative mindset with excellent cross-functional teamwork capabilities
• Results-oriented with a track record of meeting or exceeding targets
• Resilient under pressure with the ability to manage multiple issues simultaneously
• Technical curiosity and willingness to continuously learn new tools and technologies
• Ability to work independently with minimal supervision
• 1-4 years of relevant experience in a customer-facing role
• You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• Added Bonus: You have API, HTML, JAVA, SQL or equivalent experience.

We are currently hiring for two different shifts for this role. Please put in the application which role you are applying for.

Position 1: 5-day work week
Mon, Tue, Weds, Thurs, Fri: 2:00pm - 10:00pm MT

Position 2: 4-day work week
Sunday 12:00pm - 10:00pm MT & Mon, Tues, Weds: 8:00am - 6:00pm MT

The compensation for this role will be a base salary between $50,000 - $75,000