Location:

Pearl City, Hawaii, United States

Job ID:

R0061279

Date Posted:

2024-09-11

Company Name:

HITACHI RAIL HONOLULU JV

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Hitachi Honolulu JV (HHJV) is looking for an enthusiastic self-motivated - Senior Station Operator to work on our Honolulu Rail Project. As the successful candidate your ideas for continuous improvement and creativity are welcome. The position is based in Pearl City, HI.

Accountabilities:
Senior Station Operator supervise employees engaged in work of varying degrees of difficulty and responsibility including customer service; the operation of station controls; the supervision of manual/ mechanical/specialized cleaning of stations and environs; refuse collection; and all other related work. Supervise and assign station personnel; provide customer service; conduct inspections and recommend appropriate action to improve the condition of stations and station equipment; prepare and analyze reports; drive a motor vehicle; and perform related work.
Senior Station Operator during emergency situations shall have direct responsibility for the safe, timely and proper operation of Honolulu Rail multi-unit rail service cars in accordance with the rules, regulations and special instructions governing such operation. They operate rail cars in revenue and non-revenue service, and in yard or terminal service; may prepare trains for service and switch cars in yards; in revenue service, convey passengers over assigned routes; may open and close doors in stations and terminals; may make announcements.
Under general supervision, the senior station operator will:
• Direct Station Operators
• Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers' questions, concerns, and complaints
• Offer customers accurate, helpful travel and transit system-related information
• Provide assistance to customers in the use of ticket equipment
• Explain to customers various options and policies
• Monitor the proper operation of elevators and escalators
• Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
• Direct customers during busy peak times
• Assist with emergency station and train evacuations
• Request police and/or medical assistance, as needed; and perform related work.
• Operates trains as requires
• Other duties as assigned

Job requirements
Required skills:
• Excellent customer service skill
• Five (5)+ years of experience in customer service leading people
• Ability to use computers and tablets
• Able to distinguish colors

Desired Skills/ Knowledge:
• Five or more years of experience of customer service.
• Second language skills desired but not required.
Required Education:
• High School or equivalent

Senior Station Operators will required to work rotating shifts including nights, Saturdays, Sundays, and holidays.
Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.
It is our commitment at Hitachi Rail STS USA Inc. to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Note: In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

Bargaining Unit: Teamsters Local 996

Starting pay: $27.58

Benefits: 
 
Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation. We also offer a variety of Training and Development opportunities. 
 
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.hitachirail.com/careers 
 
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

We would be delighted if you would be one of our followers!  Have a glance at our LinkedIn page https://www.linkedin.com/company/hitachirail/

 

#LI-DO1

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected].

Queries other than accommodation requests will not be responded to.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at  https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail