Client Quality Continuous Improvement Lead

Level: Senior Manager

Key Responsibilities

The key responsibilities of the Client Quality Continuous Improvement Lead include:

Define and manage the global Quality Continuous Improvement initiatives plan, working together with the Market Quality teams and Reinvention Partner Delivery Leadership, to deliver organizational improvements to address Accenture’s primary root cause issues and emerging risks & continuously improve how we deliver client success

Collaborate across Accenture stakeholders / functions (Legal, Contract Management, Solutioning, Delivery, etc.) to share Accenture’s primary root cause analysis issues and emerging risk themes and identify and deliver applicable continuous improvement initiatives in those areas

Develop and rollout Accenture’s Quality Insights & Learnings, working together with Quality and Delivery Subject Matter Experts, to help Accenture teams proactively mitigate common issues and emerging risk areas on future opportunities and contract deliveries

Expand AI-powered solutions & the embedding of Quality Insights & Learnings into Accenture’s standard tools, methods, and processes to improve integration and expand automating and utilization by deal teams

Job Qualifications

• 10+ years of business experience
• Delivery experience on Accenture engagements, specifically including Technology scope (SI, AMS, IMS), in order to support defining relevant and meaningful insights and learnings for teams.
• Critical thinking skills, ability to grasp the business, analyze data and provide insights correlating to the business
• Ability to analyze across a large pool of data and identify & define key insights, learnings and trends at a summary level 
• Strong ability to author and present summary insights and actionable learning materials in a way that will be understandable and consumable by end-users / Accenture teams
• Excellent English oral and writing communication skills – all communications are in English
• Ability to communicate effectively and collaborate with a leadership audience - direct contact and interactions with Managing Directors and Project Leadership executives is required
• Strong presentation and facilitation skills
• Strong organization skills and ability to manage multiple initiatives
• Collaborative working approach
• Process Improvement skills
• Experience with change enablement activities and helping users manage change
• Ability to prioritize and plan multiple work activities with accuracy in a timely fashion
• Ability to be flexible and adapt approaches and plans for changing priorities or business changes; strong focus on change management in navigating and implementing program changes
• Strong, consistent attention to detail and diligence in follow-up as may be required
• Highly proficient in Microsoft applications (Word, PowerPoint, Excel, SharePoint, Outlook), with significant expertise in Excel and PowerPoint
• Developing skills & experience utilizing AI to support and improve work products and processes

• Working knowledge or experiences with Accenture Quality programs and processes and/or Accenture Solutioning & Delivery Management processes

Additional Details:

• May be required to work non-standard hours to interact with global team members
• Nothing in this job description restricts management’s right to assign or reassign duties & responsibilities at any time to this job

Job Qualifications

• 10+ years of business experience
• Delivery experience on Accenture engagements, specifically including Technology scope (SI, AMS, IMS), in order to support defining relevant and meaningful insights and learnings for teams.
• Critical thinking skills, ability to grasp the business, analyze data and provide insights correlating to the business
• Ability to analyze across a large pool of data and identify & define key insights, learnings and trends at a summary level 
• Strong ability to author and present summary insights and actionable learning materials in a way that will be understandable and consumable by end-users / Accenture teams
• Excellent English oral and writing communication skills – all communications are in English
• Ability to communicate effectively and collaborate with a leadership audience - direct contact and interactions with Managing Directors and Project Leadership executives is required
• Strong presentation and facilitation skills
• Strong organization skills and ability to manage multiple initiatives
• Collaborative working approach
• Process Improvement skills
• Experience with change enablement activities and helping users manage change
• Ability to prioritize and plan multiple work activities with accuracy in a timely fashion
• Ability to be flexible and adapt approaches and plans for changing priorities or business changes; strong focus on change management in navigating and implementing program changes
• Strong, consistent attention to detail and diligence in follow-up as may be required
• Highly proficient in Microsoft applications (Word, PowerPoint, Excel, SharePoint, Outlook), with significant expertise in Excel and PowerPoint
• Developing skills & experience utilizing AI to support and improve work products and processes

• Working knowledge or experiences with Accenture Quality programs and processes and/or Accenture Solutioning & Delivery Management processes

Additional Details:

• May be required to work non-standard hours to interact with global team members
• Nothing in this job description restricts management’s right to assign or reassign duties & responsibilities at any time to this job

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.