Overview

To be responsible for the effective operation of the Carvery Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.

Passion & Commitment to Customer Service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner.
• To oversee the effective ordering, production, merchandising of all carvery products and ensure attractive displays to maintain and increase sales;
• To plan daily production sheets to ensure variety in carvery products, and effectively prioritize and organize all production and department functions;
• To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
• To schedule, direct, supervise and discipline department staff and train all new employees;
• To ensure compliance with the company food safety standards, regulations and audits;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• To perform other duties, as required.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• The ideal candidate must possess a minimum of 3-5 years’ experience in the hot foods industry, with a minimum of 3 years’ management experience in either a restaurant or fast food operation;
• Previous managerial experience and knowledge of production schedules is a definite asset;

• Flexibility to work a variety of hours which include days, evening, nights, and weekends;

• Ability to work under pressure in a fast-paced environment;

• Must possess excellent organization, communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.