We are seeking an enthusiastic customer service professional to join our Daylesford branch team for a fixed term contract of 15 months

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

 

• 14 hours per week

• Monday and Friday: 9.15am - 5.00pm

Do work that matters  

 

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

You will be joining one of our Multi-Channel Branches! 

What is a Multi-Channel Branch? 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

See yourself in our team 

As the Customer Banking Specialist in our Branch, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  
• Support customers with enquiries, maintenance on accounts and process applications for credit products  
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes 
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   
• Excellent communication skills & the ability to articulate financial terms in a clear way  
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

If this role matches your experience and career goals, apply today! 

Advertising End Date: 30/03/2025