Project Role : Deployment Lead
Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment plan that encompasses scheduling, budgeting, and resource allocation. This role requires close collaboration with various project teams to ensure all deployment activities are synchronized and interdependencies are effectively managed. The Deployment Lead continuously monitors progress against the plan, making adjustments as necessary to maintain alignment and achieve successful implementation. Additionally, the role includes overseeing training initiatives and pilot programs to support a smooth transition and adoption of new systems or processes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional communication to ensure seamless deployment activities.
- Drive continuous improvement by identifying deployment risks and implementing mitigation strategies.
- Support junior team members by providing guidance and facilitating knowledge sharing.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong understanding of deployment lifecycle management and best practices.
- Experience in resource planning, budgeting, and scheduling for large-scale projects.
- Ability to monitor and control project progress using relevant metrics and reporting tools.
- Excellent collaboration skills to work effectively with diverse project teams.
- Capability to design and deliver training and pilot programs to support deployment.

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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