Posted:
10/7/2025, 5:00:00 PM
Location(s):
Worcester, Massachusetts, United States ⋅ Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking an Account Coordinator to join our growing team in Worcester, MA 01702 . This is an exciting opportunity to begin your career in Insurance with top notch paid training program! You will be part of a team of CSRs assisting customers over the phone and in person with their insurance needs. As a CSR you are responsible for advocating for our customers in effort to resolve their issues in a professional manner. Those who like to talk, are outgoing and friendly, communicate well and enjoy working with customers are the ones who succeed! One unique and rewarding aspect of the position is that you will have the opportunity to do everything from service to sales, which creates a rewarding and challenging work environment. Hours are Monday - Friday, 8:00am-8:00pm (varying shifts) as well as alternating Saturdays from 9:00am- 3:00pm
Responsibilities
Respond to incoming phone calls promptly and professionally
Address customer inquiries, concerns, and policy-related questions with accuracy and clarity.
Process payments from customers
Quote and Sell Insurance - Evaluate customers' insurance needs and provide appropriate insurance quotes based on their requirements
Assist customers in understanding various insurance options, coverage limits, and premiums.
Qualifications
Required Qualifications
You must be friendly and provide professional service with a smile, strong customer service skills are a must!
Must be organized and competent navigating multiple computer screens and websites, think multi-tasking
Enjoy working as part of a team
Possess a strong willingness to work hard and sometimes long hours to get the job done
Ability to commute/relocated to Worcester
Preferred Qualifications
Bilingual (Haitian Creole and/or Spanish speaking)
Education and Experience
Ideal candidate has at least 3 years of customer service or sales experience
Candidates with prior insurance agency experience are preferred
Benefits and Perks:
Competitive compensation (Base pay is based on experience)
Pay is hourly plus a rewarding uncapped incentive plan paid biweekly
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities
…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.
Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected].
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
Welcome, your new opportunity awaits you.
Pay Details:
The base compensation range for this position is $45,000 - $65,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
Website: https://thecampbellgrp.com/
Headquarter Location: Caledonia, Michigan, United States
Employee Count: 501-1000
Year Founded: 1960
IPO Status: Private
Industries: Insurance ⋅ Risk Management