Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Ann & Robert H. Lurie Children's Hospital of Chicago

General Summary:

The Rehab Division Support Team Manager primary responsibilities include managing and coordinating the day-to-day operational functions of the Rehab Division Point-of-Service and PAL teams. This role collaborates closely with rehab leadership to coordinate division operations, performance improvement and service excellence.

Essential Job Functions:

• Responsible for leadership, direction and coordination for the Rehab Division support staff functions (POS and PAL team). Promotes growth and development of staff through counseling, recognition, and feedback.

• Fosters and facilitates customer-oriented communication and service excellence. Directs team members in communicating with one another, and serves as a conduit for information that flows between the team and other organizational wide departments. Holds regular staff/team meetings and distributes “Key Take-Aways” following meetings.

• Administers all ETA/payroll functions for support staff for the cost center.

• Monitor department specific metrics to ensure quality and quantity of standard work for POS and PAL roles.

• Coordinates with all stakeholders to ensure collections are processed appropriately and documented within the EHR as outlined in training. Ensure the Point of Service teams are securing all PHI including financial information from our families as outlined and trained.

• Assists in the implementation, monitoring and analyzing of systems for patient scheduling.

• Assists Sr. Director and Rehab Directors in preparing annual operating budgets. Monitors expenses to enhance fiscal performance.

• Liaison between the Rehab Division and Patient Financial Services regarding questions about insurance authorizations.

• Oversees and manages quality improvement activities and customer service initiatives related to rehab operations and support staff (POS and PAL).

• Participates in the development, implementation and monitoring of customer services standards.

• Identifies opportunities for growth, process improvement and cost containment.

• Develops and implements systems and process training of POS and PAL team in conjunction with Rehab Leadership.

• Functions as Ambulatory Super-User for all Ambulatory-related Epic modules, Scheduling, POS, Templates, Epicare, and Clarity.

• The authority to hire, separate, promote, demote, write and administer performance evaluations.

• Other job functions as assigned.

Knowledge, Skills and Abilities:

• High school diploma required. Bachelor’s degree preferred.

• Minimum of 3 years of supervisory experience in a healthcare environment required.

• Excellent communication/listening skills. Ability to make quick, accurate decisions on a daily basis. Knowledge of medical terminology, third party billing, and managed care requirements. Proficient computer skills and aptitude.

• Substantial interpersonal skills sufficient to work effective with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Good analytical ability, excellent organizational skills.

Education

Pay Range

$83,200.00-$137,280.00 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

 

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]