At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Sales Intake Specialist

FULL TIME

MONDAY-FRIDAY

$20/HR

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Sales Intake Specialist by keeping a team of elite healthcare professionals operational.

To continue to be an industry pioneer delivering unparalleled care, we need a Sales Intake Specialist who shares our commitment to distinction and progress. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package with bonus potential
• Sales training program
• Opportunities for advancement
• Tuition Reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance
• Fleet vehicles available, per company policy

As a Sales Intake Specialist, you’ll contribute to our success in the following ways: 

• Ensure that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Personal Care Services team. 
• Conduct high-volume outbound sales calls to potential and existing customers to sell products or services.
• Establish and maintain strong relationships with customers by delivering exceptional service and understanding their unique needs through care coordination.
• Develop a deep understanding of the company’s products and services to effectively communicate features, benefits, and pricing to customers.
• Meet or exceed monthly sales targets and key performance indicators (KPIs).
• Guide customers through the referral process, including identifying needs, providing service recommendations, and closing sales.
• Address customer objections effectively and turn potential rejections into sales opportunities.
• Work closely with team members and other departments to ensure a seamless customer experience.
• Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
• Performs other duties/projects as assigned.   

What is Required?

• High school diploma or equivalent required.
• Experience in a call center sales environment;
• Home care or health care industry setting and/or social work experience preferred.
• In-depth knowledge of Medicare/Medicaid (e.g. MCO, MLTC, other payer types, etc.), home care benefits, rules and regulations across multiple states
• Ability to work with various computer and data entry systems, computer systems and other database software
• Reliable transportation to perform job tasks

You will report to the Director of Sales.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.  

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].