For the position of Head of Claims Financial Lines South Africa, we are looking for a new colleague (m/f/d) to strengthen our team.

What you can expect: 

• Local responsibility for the Financial Lines Claims Team
• Main point of contact for the team for internal stakeholders and functions (e.g. GM, LoB Heads, HR, FP&A) as well as the face of AIG in the market and representation within Financial Lines claims expertise for large claims.
• Build a strong relationship with AIG's local and international underwriting.
• Work effectively with top brokers and clients in South Africa and build and maintain sustainable relationships.
• Deep technical knowledge of the following Financial Lines - Minor Lines
• Directors & Officers
• Cyber Risk
• Professional Indemnity
• Mergers & Acquisitions
• Kidnapping & Ransom
• Pension Trustee Liability

• Ensure prompt receipt and analysis of claim notices and legalities related to liability and insurance coverage; develop stakeholder and case plan and determine appropriate reserves; proactively work towards cost and time effective resolution; investigate and lead recovery opportunities.
• Ensure timely reporting to regional and global headquarters and communication with internal and external stakeholders such as underwriters, actuaries, finance or general management, brokers, customers and attorneys.
• Ensure internal training and coaching of junior colleagues in technical and other aspects of claims handling, such as negotiation tactics and stakeholder management.
• Lead and develop the team to ensure high performance, including setting goals, conducting performance reviews, dealing with poor performance, conducting regular team meetings, 1-2-1 meetings, proactive mentoring and coaching.
• Supporting underwriters in product development and risk analysis for potential new clients, as well as ongoing monitoring of existing key accounts
• Represent AIG at industry meetings.

Your Profile: 

• Completed legal education, preferably a fully qualified lawyer
• Strong communication skills: Able to communicate effectively with executives, external business partners, and regulators in both German and English
• Proven leadership experience, preferably in an international insurance company
• Strong influencing skills to achieve goals and build consensus
• Excellent technical knowledge in the area of financial lines claims

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Preference will be given to previously disadvantaged candidates in line with the company’s Employment Equity Plan. Specific preference will be given to people with disabilities.

Functional Area:

CL - Claims

AIG South Africa