Martin Health at St. Lucie West provides a wide range of health care resources close to home. Our facility is conveniently located for residents in the fastest-growing area of the Treasure Coast. Since 1995, the facility in St. Lucie West has provided access to vital medical care. 

The Office Coordinator will provide high customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. This is an excellent opportunity for someone who is looking to build a career at a hospital that prioritizes career growth, learning opportunities, and employee wellness.  

A caregiver in this position works Days, from 8:00am—5:00pm.  

A caregiver who excels in this role will:  

• Facilitate the access of patients to Cleveland Clinic through direct patient appointment scheduling or by serving as a liaison between patients and/or other medical departments. 

• Work through and solve patient issues professionally and in a timely manner. Produce error-free transcribed correspondence. 

• Assist with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed and take/relay phone messages for the respective area clearly and concisely in accordance with Cleveland Clinic policy. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner and verify/update patient demographics and insurance information. 

• Order supplies using cost effectively, appropriate cost center numbers and correct processes. 

• Identify whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

• Inputs reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensure authorization for same-day add-on appointment and inpatient hospital admissions. Ensure surgery packets are completed correctly and delivered promptly to OPS and Access Plus. 

Minimum qualifications for the ideal future caregiver include:  

• High School diploma or GED. 

• Knowledge of medical terminology gained through experience or formal course work. 

• Excellent customer service, interpersonal, and oral and written communication skills. 

• Basic arithmetic skills (addition, subtraction, multiplication, division, percentage). 

• Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software).  

• Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy. 

• Can transcribe dictated correspondence if needed. 

• Good organizational skills to perform multiple activities. 

• Two years of clerical, customer service or other relevant experience 

Preferred qualifications for the ideal future caregiver include:  

• Medical office or insurance experience. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/