We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Main responsibility is to the Freight Forwarding, (Air Export)
• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Processing Export Documentation including ocean bills of lading, invoice, etc.
• Ensure on-time delivery of customer’s and carriers’ document.
• Support & co-operate with customers, operations, and oversea offices to follow up import - export shipments.
• Cooperate with operation/ customer service/ accounting department in solving daily operational problems.
• Ensure accurate and timely client invoicing.
• Overseas communications, timely responses to emails and requests (internal and external)
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Qualifications

Required:

• Bachelor's degree (Thai National only)
• Minimum 1-3 years of Global Forwarding experience
• Proficiency in Microsoft Office Suite of programs
• Fluent in English (written and verbal)

Preferred:

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor’s degree

What we offer

• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Benefits
• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave