Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a Senior System Analyst 

As a Senior Systems Analyst, you will be responsible for designing the right analytical solutions, automating processes, and creating system designs. You will lead automation projects, help resolve problems, execute strategies, and assist in creating reports and dashboards. Additionally, you will collaborate with business unit heads to monitor the performance of business operations. This role is excellent for individuals who love working with systems, data, databases, and data visualization tools. Experience with Salesforce or other enterprise-grade CRMs is a plus.

System Design, Automation, and Data Management. You will automate processes and build tools to provide the Sales Compensation Team with data-driven and actionable insights. You are expected to connect databases and utilize data visualization techniques to address critical business questions and influence executive decisions that drive business results

Design the Analytical Solution. You will design the appropriate analytical solution based on the proper business context, available data sets, and systemic constraints. Work with large datasets using suitable data engineering tools (Hadoop, SQL, Alteryx) and a strong understanding of system design and relational databases

Project Management: You will lead automation projects aimed at improving processes and implementing the company's policies

Problem-Solving and Strategy Execution: Utilizing tools such as Alteryx, Excel, and Tableau, you will play a pivotal role in solving problems and executing the business's strategies

Reporting and Stakeholder Management: Create management reports and dashboards using data visualization tools (Tableau, Excel) to monitor daily operations and performance. Establish a regular reporting cadence with business unit management to promote a data-driven approach in monitoring business operations

To succeed in this role you must have the following:

• At least 2 years work experience in data analytics, data visualization, data engineering, information systems, or other related fields

• Exposure in sales operations and/or SaaS industry Experience in Tableau Experience using Salesforce

Desired Qualifications:

• Analytical and Reporting Skills - Proficient in using MS Excel to build usable reports. Possesses strong business intuition. Experience with SQL and Hadoop or other database platforms.

• Communication Skills - Excellent oral and written communication skills

• Systems and Technology Savvy - Ability to use MS Excel in building usable reports. Experience in using data engineering techniques to clean and process data. Experience with SQL and Hadoop or other database platforms. Experience in Tableau, Alteryx, and Salesforce

• Shift - Amenable to work on a night shift schedule (e.g., 3am -12nn Tuesday to Saturday)

• Hybrid Work Setup - Willing to work in a hybrid setup (10-11 days in the office per month, Cubao or Ortigas)

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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