Technical Operations Manager (TOPS) 

 

Interactive Brokers is seeking to set up a new Global Technical Operations team branch in our Mumbai office. We are looking for two (2) experienced managers who are motivated to build a local team, be part of a global team, and act as "player/coaches" as the team grows. You'll be part of an international team, but uniquely, you will be the first TOPS team in Mumbai, so you will have the opportunity to grow our team and service model in India. While located in India, you will cover our global locations as part of our "follow the sun" operational model.

 

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with particular technology, hardware and software components.

 

Are you passionate about technology? Then apply today! 

 

Your Responsibilities 

• Hands-on management, training, and development of a small team of operators.
• Support and leadership for hiring a team of operators as the team grows.
• Shifts and on-call scheduling.
• Monitor various aspects of the Interactive Brokers global brokerage system in real time.
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
• Provide 2nd-level technical support to internal teams.
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
• As part of the team, act as the primary escalation point for all brokerage system technical issues.

 

Key Requirements 

• Strong communication skills, with English as the primary language.
• 5+ years of experience managing a technical team of 3-5 people in an operational environment.
• Willingness to be an operator and a coach.
• A Bachelor's or apprenticeship in a technical discipline.
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
• Experience with Unix / Linux style command line interfaces.
• Previous experience with scripting languages (e.g., Shell, Perl, Python).
• Desire to explore and learn new concepts, systems and technologies.

 

Additional Information 

• This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.

 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings.

 

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.