Sr Director, Experience Management

Posted:
1/7/2026, 2:45:54 AM

Location(s):
Zurich, Switzerland ⋅ Zurich, Zurich, Switzerland

Experience Level(s):
Senior

Field(s):
Sales & Account Management

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of the Mondelēz International Digital Services division, you have global responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How you will contribute

You will work with others, including C-Suite and other senior personnel, to define the experience direction. In addition, you will design and re-engineer processes to ensure customer-focused delivery of services and ensure that value is delivered by using performance metrics and analysis.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Your specific discipline (senior level)
  • Collaborative management with the ability to build partnerships across client groups and key stakeholders influence and drive business performance
  • Developing and leading high performing teams, partnerships with businesses, and developing/staffing people
  • Strategic thinking, with an eye for detail and results
  • Working in a matrix environment and dealing with multiple stakeholders

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Experience Management

Global Business Services

Mondelez International

Website: https://www.mondelezinternational.com/

Headquarter Location: Chicago, Illinois, United States

Employee Count: 10001+

Year Founded: 1903

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Consumer Goods ⋅ Food and Beverage ⋅ Food Processing ⋅ Manufacturing