Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: Operations Specialist

Department: Canada Commercial

FLSA Status:
 

Position Overview:

This position reports to the Head of Operations. Works to support the needs of the Insulet Canada Commercial Team. Responsible for coordination and management of support and liaison activities between the Commercial Team and the external stakeholders.

The ideal candidate must demonstrate strong administrative, managerial, coordination, planning and logistics skills as well as an ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross-functional role within Insulet Canada.
 

Responsibilities:

• Management of the certification of clinical and independent Omnipod trainers, as well as accurate record keeping
• Management of manual reimbursement training requests, including review for accuracy and support, consolidation for payment and processing, responding to partner questions
• Management of online training and reimbursement Portal, supporting users and troubleshooting where required
• Management and oversight of travel loaner program, ensuring that adequate paperwork is obtained and devices are fulfilled and returned.
• Management of accurate data within the Salesforce system, coordination with Accounts Payable and Purchasing teams
• Management of purchase requisitions and vendor payments
• Entry and fulfillment of customer and employee product orders
• Ability to be flexible handling priority activities to support the Commercial Team.
• Performs other duties as required.

Education and Experience Minimum Requirements:

• Bilingual French - English speaking
• Bachelor’s Degree or equivalent experience
• Three years’ experience in field/office management role

Preferred Skills and Competencies:

• Excellent verbal and written communications skills.
• Excellent interpersonal, managerial organizational skills, ability to work independently and as a member of a team.
• Ability to prioritize, actively seek input and create innovative solutions to support the Commercial Team.
• Must be able to work well in a team environment.
• Very strong computer skills to include, but not limited to Salesforce, SAP, Word, Power Point, Visio, Excel.

Physical Requirements (if applicable): This position may require up to 10% travel to facilitate key meetings and events.