• Position Title (Job Code): Supervisor – Global Commercial & Data Solutions (Customers, Billing & Pricing)          

  Job Code: S01532

  Grade Level: 15
  FLSA Status (Applicable Exemption): Exempt

  Principal Work Location: Reading PA / Raleigh, NC
  Department:  Customer Solutions
  Reports to (Title):  Manager – Global Commercial Business & Data Solutions 

  Number/Type of Employees Supervised: 5 or less

  Principal Purpose of Position:

  We are seeking a detail-oriented and forward-thinking Supervisor – Global Commercial & Data Solutions to lead customer, billing, and pricing operations. In addition to ensuring accurate invoicing through SAP, compliance with Sarbanes-Oxley, and resolution of billing issues, this role will champion innovation by leveraging emerging technologies to enhance efficiency and accuracy.

  Key Responsibilities

  • Oversee accurate preparation and validation of invoicing documents in SAP, including credits, debits, RMAs, and resolution of complex billing discrepancies, ensuring compliance and customer satisfaction.

  • Lead audit support activities, establishing robust tracking mechanisms and delivering actionable feedback to maintain Sarbanes-Oxley and AS9100 compliance.

  • Govern customer master data: contacts, electronic distribution, addresses, business partner assignments, and systemic setup post-credit approval.

  • Serve as liaison between Customer Service, Finance, IT, and Commercial teams to resolve systemic issues and align priorities.

  • Drive automation and digital transformation initiatives by identifying opportunities and implementing solutions using advanced tools such as UiPath, Microsoft Copilot, and OutSystems to streamline workflows and enhance operational efficiency.

  • Partner with cross-functional teams to integrate AI-driven solutions that enhance efficiency and customer satisfaction.

  • Apply emerging technologies to improve master data integrity, strengthen compliance, and support audit readiness across global operations.

  • Design, implement, and maintain the global Commercial Center (training materials, reference documents, contact lists, account management tools).

  • Maintain supplier scorecards and lead cross-functional improvement plans to meet customer performance expectations.

  • Perform all other duties and special projects as assigned. 

  KNOW-HOW

  Know-How includes every kind of relevant knowledge, skill, and experience, however acquired, needed for acceptable performance in a job or role. Know-How has three dimensions: Practical/Technical Knowledge, Planning, Organizing and Managerial Knowledge; and Communicating & Influencing Skills. In the space below, please list the minimum requirements within each of the categories.

  Education and/or Training:

  • High School required; bachelor’s degree in business preferred

  Relevant Work Experience:

  • Minimum of 3 years in commercial operations, transactional systems, document management, workflow design, and process improvement.

  • 1-3 years prior management experience or supervisor/team lead responsibilities.

  Planning/Organizing/Managerial Knowledge:

  (Ranges from task-focused to integrating related functions, to broadly strategic integration)

  • Advanced SAP proficiency with integration experience across Mainframe, Axiom, Lotus Notes, and other systems.

  • Experience with AI-driven tools such as UiPath, Microsoft Copilot, and OutSystems, and ability to learn and apply new technologies quickly.

  • Strong understanding of Sarbanes-Oxley and AS9100 compliance, KPI development, root cause analysis, and process mapping.

  • Familiarity with Carpenter’s products, processes, and services, as well as quality systems and manufacturing operations.

  • Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint), experience with report writing tools (ThoughtSpot, BI reports), and web-based resources.

  Communicating & Influencing Skills:
  (Does the job require communication, reasoning with others, or changing behaviors?)

  • Strategic thinking and analytical problem-solving to address complex, global challenges.

  • Change agility and adaptability to evolving systems and technologies.

  • Strong communication and collaboration skills for effective cross-functional integration.

  • Commitment to continuous learning and innovation to stay ahead of technology trends.

  • Identifies and resolves operational problems by using defined, updating existing or creating new defined processes, based on personal expertise and judgment for area of responsibility. 

  • Interprets internal and external customer needs and assesses requirements. 

  • Decisions may be guided by policies, procedures and business plan as well as supporting the identification of new policies and procedures; receives guidance and oversight from manager. 

  • Ability to work independently and with minimal supervision 

  • Superior writing and organizational skills 

  • Strong goal and results orientation; high energy. 

  • Detail-oriented 

  • Strong research and process mapping skills. 

  • Strong relationship building skills. 

  • Flexibility when faced with frequently changing priorities. 

  • Well-developed problem-solving skills. 

  • Effectiveness with multiple information systems, both mainframe and PC-based. 

  • Effectiveness with web-based resources. 

  • Willingness to offer a dissenting viewpoint during group decision making. 

  • Ability to operate a computer workstation. 

  • Ability to organize and prioritize tasks and make appropriate decisions. 

  • Ability to use sound and logical thinking in choosing a particular course of action. 

  PROBLEM SOLVING

  Indicate those statements that describe the process by which this position solves problems. Show the % that the relevant statement represents among all problem solving done by this role. The sum of percentages indicated for each category should equal 100%. For each relevant statement, give an example of a problem and the method of resolution.

  The problems are similar to each other and have a limited number of predefined solutions. Standing procedures/plans and/or a structured routine directs the problem-solving process.

  • % of all problems: 25

  • Example: Supports, approves and maintains certification of global SOPs including approval by management, account representatives and coordinators. Ensures requirements are measured and monitored by each region

  The problems encountered are dissimilar and typically have a number of solutions. The solutions may be derived from a general plan, or a flexible routine may be utilized to solve problems of this type.

  • % of all problems: 25

  • Example: Develops new reporting requirements and tools (including new systems and/or business processes) to meet and monitor business and performance requirements

  The problems encountered are unique situations and there is an unlimited number of solutions, many of which are unknown. There are no procedures or routines to follow, but only broad policies to guide the problem-solving process.

  • % of all problems: 50

  • Example: Maintains and approves global compliance with all AS9100 and SOX internal process through effective control reports and business process adherence through quarterly management review monitoring capturing performance feedback as well as customer and third-party audits and feedback.  

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.