Customer Education & Content Manager

Posted:
5/5/2026, 6:35:02 AM

Location(s):
New York, New York, United States ⋅ California, United States ⋅ Washington, District of Columbia, United States ⋅ New York, United States ⋅ District of Columbia, United States ⋅ San Francisco, California, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.

As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

About the Role

 
The Customer Education & Content Manager will own everything that helps customers learn Secureframe independently, from screen-recorded product walkthroughs and compliance framework training courses to internal Sales, Implementation, and Channel Partner enablement.
This person will sit under the Customer Experience team (within the broader Customer Success org) and report to the Director of Support. 
Benefits:
- Industry-competitive salary and equity
- Medical, dental, and vision benefits for you and your dependents
- Flexible time off so you can rest, recharge, and stay at your best
- 401(k)
- Paid family leave
- Ground floor opportunity as an early member of the team

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company.  Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).

We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe. 

Please note:
1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.
2. No Fees: We never ask for payments or fees from job applicants at any stage.

Secureframe

Website: https://secureframe.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 251-500

Year Founded: 2020

IPO Status: Private

Last Funding Type: Series B

Industries: Compliance ⋅ Information Technology ⋅ Security ⋅ Software