Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

POSITION TITLE Sr Associate, ServiceNow Knowledge Management and Search Tech Lead

ROLE SUMMARY As the ServiceNow KM & Search Tech Lead, you will be at the forefront of the digital
transformation journey. You will leverage your technical expertise to drive the development and implementation of ServiceNow KM solutions and our AI Enabled search solutions that will shape the future of our business operations. Your role will be pivotal in ensuring that our teams have access to the services they need to support the business operations.

ROLE RESPONSIBILITIES

Work with ServiceNow product squads to develop Knowledge Management capabilities.
Manage ServiceNow s AI search ensuring fast, accurate search results and natural language engagement.
Develop, document, implement and maintain ServiceNow stories.
Communicate plans, schedules, status, and results across organization.
Train and lead ServiceNow squads on aligning processes for optimal Knowledge Management maintenance and well-orchestrated search results.
Maintain knowledge of KM and AI Search through continued education, conferences, and training.

BASIC QUALIFICATIONS

Applicant must have a Bachelor s degree with at least two years of relevant experience OR Master s degree.
2 years of ServiceNow experience.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications.
Demonstrate communication and documentation skills.
Demonstrate ability to work and communicate collaboratively with different business areas.
Comfortable working with translating functional requirements into technical designs.
Experience working in an Agile project environment (SAFe or Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace.

PREFERRED QUALIFICATIONS

HRSD, CSM or ITSM ServiceNow Implementor Certification
Strong problem-solver, able to troubleshoot complex issues and find innovative solutions.
Proven ability to understand business processes and identify technical solutions.
Strong organization and time management skills.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.