Job Summary

The Project Manager – Process Improvements will be responsible for overseeing the planning, scheduling, and coordination of business process changes across multiple teams and projects. This role will support complex process execution for the Asset Liability Modeling (ALM) Team and work closely with various teams, including Asset Liability Modeling, Actuarial Modernization and Integration, Actuarial Modeling and Actuarial Valuation, to ensure successful and timely implementation of new processes and improvements. Additionally, the Project Manager will collaborate with their team to establish and maintain new Business-As-Usual (BAU) processes, ensuring efficiency and effectiveness. This  role  is also responsible for  applying operations management skills to optimize workflows and enhance overall operational performance.

Duties and Responsibilities

• Process Planning and Coordination:
  • Develop and maintain schedules for business process changes, ensuring alignment with project timelines and business objectives.
  • Coordinate with cross-functional teams to plan and implement new processes.
• Project Management:
  • Utilize project management skills to track progress, manage risks, and ensure timely delivery of process changes.
  • Create and maintain detailed project plans, status reports, and documentation.
• Operations Management:
  • Apply operations management skills to streamline workflows, improve efficiency, and enhance overall operational performance.
  • Identify and implement best practices to optimize processes.
• Stakeholder Communication:
  • Serve as the primary point of contact for process-related communications.
  • Provide regular updates to stakeholders, including senior management, on process change status, issues, and risks.
• Quality Assurance:
  • Collaborate with teams to ensure thorough testing and validation of new processes.
  • Address any issues or defects identified during testing.
• Implementation Management:
  • Oversee the implementation process, ensuring smooth and efficient rollouts.
  • Coordinate with operations teams to manage process environments and resolve any implementation issues.
• Post-Implementation Support:
  • Monitor processes post-implementation to ensure stability and performance.
  • Address any issues that arise and coordinate with teams for resolution.
• BAU Process Management:
  • Work with the team to establish, run, and maintain new BAU processes.
  • Ensure these processes are efficient and effective, contributing to overall operational excellence.
• Continuous Improvement:
  • Identify opportunities to improve business processes, implementing best practices.
  • Stay up-to-date with industry trends and technologies to enhance process management practices.

Experience and Education Requirements

• Bachelor’s degree
• 5+years project management experience
• Project Management: Proven experience in managing projects, especially within Agile or Scrum frameworks
• Experience working in a Program Management Office (PMO) environment
• Experience with Agile and Iterative methodologies
• Proficient in the use of PPM tools such as JIRA, Microsoft Project, or equivalent
• Extensive knowledge of Project Management principles, practices and processes
• Current Project Management Professional (PMP) Certification through PMI, preferred
• Current Agile certifications, preferred
• Life/annuity/insurance or financial services industry experience, preferred
• Six Sigma or Lean experience, preferred

Knowledge, Skills & Abilities

• Proven experience as a Process Improvement Manager or in a similar role focused on business process and operations management.
• Strong project management skills, with experience using project management tools (e.g., Jira).
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Knowledge of business process management (BPM), operations management, and agile methodologies is a plus.

Other Requirements

• Perform other functions, duties and projects, as assigned
• Regular and punctual attendance
• Some travel required (less than 10%)