The candidate will be responsible for leading and implementing the Citi Global Wealth Operations Transformation initiatives ensuring all regional efforts are in line with global standards, facilitating global consistency. In addition, the candidate will focus on the end-to-end product Operational processes and collaborate with the management team and SMEs to ensure the core pillars of the program are fully adopted.  

Responsibilities:

• Focus on the end-to-end operational and client service processes to eliminate manual intervention, streamline the process creating efficiency and reducing cycle time

• Partner with technology teams to deliver best in class solutions and enhancements to Operation teams

• Understand, analyze and drive transformational decisions based on Data

• Provide ownership for all Operational process flows, EUCs and tools

• Partner with the Ops product teams to update Operations process flows and lead process reengineering campaigns

• Work closely with tech partners and work on emerging technologies such as NLP and AI to help create opportunities for the business

• Drive standards related to the Issue, Defect and Incident tracking process, in line with global standards

• Track initiatives across partnered teams to ensure successful deliveries

• Identify opportunities for Digitization and Automation including RPA opportunities

• Drive Process re-engineering, standardization and feasibility analysis along with global product operations leaders

• Play a key role in the formation of the Operations Transformation vision and strategic roadmap

• Drive design and implementation of new operating model for Operations, and associated processes and procedures

• Develop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experience

• Promote a culture of continuous improvement and cultivating a robust service and control environment

Professional Development Value:

• Significant senior management exposure

• Opportunity to learn the Business and acquire expertise across a range of products

• Increase technological skillset using innovative emerging tools across the Street

• Extraordinary opportunity to make a real impact which will be highly noticeable at the senior level

• Opportunity to broaden understanding of Operational processes globally

• Opportunity to position the Operations organization to be the Operations \ team of the future

• Implement best practices and global consistency, simplifying & standardizing the work done by Operations professionals

Qualifications:

• 5-8 years of experience in the financial or consulting industry, change management, technology, process re-engineering, process automation

• Strong familiarity with Process Management, process flow diagramming and governance, specifically within Operations

• Experience in managing or participating in technology related projects, familiarity with SDLC, scrum are related artefacts

• Experience in project management - large scale global and complex initiatives and implementations

• Ability to effectively partner with Ops leads, technology partners, senior management and business counterparts

• Strong knowledge and experience working with large data sets, determining the key data points and being able to concisely summarize it for senior management, including using BI tools such as Tableau

• Strategic thinker and visionary who can also roll up sleeves to ensure proper execution

• Exceptional written & verbal communication skills, very strong presentation, PowerPoint & Excel skills

• Excellent leadership and negotiation skills

• Demonstrated organization skills with the ability to multi task effectively in a high volume environment while maintaining adherence to deadlines and priorities

• Self-motivated and directed, proactive and action-oriented, must demonstrate personal accountability

Education:

• Bachelor’s/University degree, Master’s degree preferred

Benefits:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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