Posted:
8/13/2024, 11:06:22 AM
Location(s):
Worcester, Massachusetts, United States ⋅ Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
POSITION RESPONSIBILITIES:
Opens and closes ticket window as required
Demonstrates excellent customer service skills
Responds promptly to customer needs, responds to requests for service and assistance
Able to work independently and handle most box office questions without assistance
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit
Fills reservations for seats by telephone or mail
Handles Will-Call window according to procedures
Efficiently and courteously answers questions concerning prices, seating and events
Performs related clerical work as assigned
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND /OR EXPERIENCE
High School Diploma or GED required
At least six months to one year related experience
Box office or guest services background preferred
Experience in computerized ticket systems preferred
SKILLS AND ABILITIES
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communication skills, listens and gets clarification, responds to questions
Able to read and interpret written information
Good problem solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
Strong computer skills
Ability to work ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
Must be able to speak, read and write English
Must have professional attitude and appearance
Must be at least 18 years old
NOTE
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee
TO APPLY:
Please go to the Employment page of dcucenter.com and apply thru the job-specific link:
To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodations to complete the application process may call 508-929-0114.
HR Manager
DCU Center
50 Foster Street
Worcester, MA 01608
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor
Website: https://www.asmglobal.com/
Headquarter Location: Los Angeles, California, United States
Employee Count: 10001+
Year Founded: 2019
IPO Status: Private
Industries: Customer Service ⋅ Event Management ⋅ Events ⋅ Innovation Management ⋅ Media and Entertainment