Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Provides analytic support for a specific set of products in GCSBB. May be responsible for performing routine research, planning and follow up. Competencies required include market analysis/research focus, in-depth knowledge of products, a Bachelor's degree, and 1 to 3 years related experience.

Primary Role Description:

The Product Specialist is an individual contributor role who demonstrates an in-depth knowledge of first mortgage pricing, exhibits proficiency as a mortgage pricing call center support agent. Successful candidate will be able to work within a team to achieve daily and monthly set goals. Responsibilities may include: Daily pricing exception reviews, ad-hoc pricing processes related reviews including but not limited to asset verification, relationship pricing, employee mortgage pricing, customer service support via both a telephone and email. Performs all the daily functions required by management/line of business, and serve as a Mortgage pricing subject matter expert to our business partners. Able to prioritize daily assigned work in order to meet deadlines and goals.

Required skills:

• 2+ years of experience with mortgage pricing
• Comfortable working over the phone in a customer service environment
• Organizational and problem resolution skills
• Accustomed to multi-tasking and time management
• Strong verbal and written communications skills
• Proficient in Microsoft Office suite--especially Word, Excel, and Access
• Excellent customer service skills
• Ability to continuously learn and adapt

Desired skills:

• Bachelors degree or equivalent experience preferred
• Familiar with: Microsoft Office Suite, SQL-Plex, iFulfill, Sharepoint , Document Management Portal, Remedy Incident Management, Solution Center

Skills:

• Attention to Detail
• Collaboration
• Oral Communication
• Written Communication
• Problem Solving
• Quality Assurance
• Critical Thinking
• Reporting
• Strategic Thinking
• Process management

Shift:

1st shift (United States of America)

Hours Per Week: 

40