Position Overview:

The Payment Operations Specialist is responsible for administering systems, work queues and reporting within Payment Operations.

THIS IS A HYBRID ROLE

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. 

Key Responsibilities:

- Jira Project Administration: Create and maintain intake forms, manage user permissions, and troubleshoot issues in Jira and Salesforce Service Cloud.

- Reporting & Analysis: Maintain dashboards, export data, and generate reports. Gather, analyze, and document business requirements. Organize data to identify trends, issues, and provide actionable insights.

- Process Improvement: Perform gap analysis and recommend process, platform, and reporting enhancements. Implement changes under management direction.

-Monitoring & Documentation: Track agent productivity and queue volumes. Create and maintain process documentation.

-Testing & Compliance: Assist with User Acceptance Testing (UAT) of new software and enhancements. Adhere to HIPAA, compliance, and security policies.

Technical Skills/Knowledge:

- Solid understanding of Zelis payment products and workflows.

- Proficient in Excel (VLOOKUP, Pivot tables) and knowledge of connectivity solutions (FTP/Secure FTP, VPN).

- Strong analytical skills with attention to detail.

Independence/Accountability:

- Works with minimal supervision and regularly reviews goals with the manager.

- Manages multiple tasks effectively, works under pressure, and respects confidentiality.

Communication Skills:

- Collaborates well with others and communicates clearly and effectively.

- Engages audiences through various media and practices active listening.

Professional Experience:

- Strong presentation, written, and oral skills.

- Excellent time management, planning, and organizational abilities.

- Proficiency with Microsoft Office and SQL Database experience is a plus.

- Strong troubleshooting and analytical skills.

Education:

- High school diploma or equivalent required.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected]   

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.