C.H. Robinson is looking for a Freightview Customer Integration Specialist. In this role, you’ll make an impact by supporting our current customers and ensuring a smooth onboarding experience for new ones. If you’re skilled in customer service and have the technical expertise to troubleshoot and resolve issues within the Freightview application, we’d love to hear from you. Apply today to join our team!

At C.H. Robinson, we value in-person collaboration to fuel innovation. During training, you’ll work on-site three days a week to engage with peers, with two remote days for flexibility. After training, you'll have a schedule that balances business needs and personal flexibility.

The deadline for internal applications is Friday, November 22nd, at 5pm Central Time.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Gather customer expectations of carriers based on project team guidance

• Compile customer and vendor user templates as provided by the project team

• Develop standard operating procedures and training materials, and conduct formal training sessions

• Configure customer, carrier, and warehouse data accurately, as well as online and truck administrative systems

• Present training in a professional manner to customers, carriers, and vendors

• Transfer knowledge effectively to the customer account and Implementation teams

• Support the customer account team during testing and go-live for carrier or customer/vendor online support

• Document and report system defects and enhancements identified during setup and training

• Maintain documentation templates, processes, and contribute to the Implementation Team’s methodology

• Manage work request tickets, assist with troubleshooting, and oversee Carrier EDI setup and processes

QUALIFICATIONS

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 1 year of technical project experience

Preferred:

• Prior experience with Transportation Management System (TMS) software

• Basic proficiency in the Microsoft Office Suite

• Experience working directly with customers, carriers, or customer vendors

• Comfortable with public speaking and presenting, primarily over the telephone

• Excellent written and verbal communication skills

• Strong creative and critical thinking skills

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.