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At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

AIG New Zealand is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

Make your mark in Financial Lines Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

The role involves handling claims of considerable complexity with particular emphasis on reducing claims costs, providing exceptional customer service, and understanding the financial impact of claims on the business.

The successful applicant will be required to undertake coverage investigations, assess liability and quantum, negotiate early settlements, and manage the reserve process. There would be particular focus on making early claims decision that result in costs and legal spend savings for the business.

Key accountabilities will include but not limited to:

• Managing claims handling enquiries, coverage determinations, quantum analysis and legal liability assessments
• Ensuring effective vendor and litigation management on Complex claims, including demonstrable savings
• Reporting key claims outcomes to the Complex Claims Manager and to internal stakeholders
• Broadening internal / external stakeholder communication where required, as a financial lines technical claims expert and thought leader
• Delivering technical training to colleagues and external contacts as appropriate
• Assisting in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes (including assisting Australasian Complex Claims Manager to complete monthly quality assurance reviews)

In addition, the successful applicant will be required to:

• Work within agreed decision making standards, limitations and authorities
• Comply with key regulatory and risk management responsibilities
• Carry out your responsibilities within the framework of AIG Australia’s Regulatory policy

What you’ll need to succeed

• Excellent communication skills, both written and verbal
• Good presentation skills and portfolio knowledge
• Ability to manage and prioritise workload and diary management
• Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
• Ability to assist with technical training to claims team as required
• Ability to influence claims and non-claims stakeholders to effectively direct claims strategy
• Well-developed/advanced expertise and knowledge in financial lines technically complex claims
• Policy language skills enabling accurate and consistent policy wording interpretation
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for financial lines
• Experience in negotiation, mediation, arbitration, and ADR skills on higher value claims
• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement

Ready to make a bigger impact? We look forward to reviewing your application.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance New Zealand Limited