LAC Personal Insurance (NonAuto) Claims Manager

Who we are?

Garanplus is a member company of American International Group, Inc. (AIG). AIG is a leading global insurance organization. AIG member companies mainly provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. In certain countries like in Mexico AIG member companies provide more specific services like Extended Warranty solutions, in this case offered by Garanplus nationwide.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

Garanplus offers extended warranty services for household appliances and electronics that extend the product's useful life. The service is a contract that extends the coverage period of the original manufacturer's warranty. This allows users to replace the need to pay excessive repair costs or even get a new product with the same features through a free replacement if it can't be repaired.

The extended warranty is offered depending on the device and for periods of 1, 2, 3, or even up to 4 years in addition to the manufacturer's warranty.

About the role

What you need to know:

• Garanplus currently has a network of more than 230 service centers across Mexico to service a book of business worth more than US$ 14 M per year in extended warranty services and products. This book includes a major presence in the retail market of electrical products and appliances and is strongly related to strategic alliances and relationships with the top 2 retailers in Mexico.
• Not even strong international brands of electrical products and appliances have developed the service center network developed by Garanplus over a period of more than 20 years.
• The Extended Warranty line of business in Mexico and LAC is adequately and strongly connected and coordinated with the rest of the portfolio at global level; this includes taking advantage of systems and structure of cutting edge which gives a competitive advantage versus our local and regional competitors.
• The EW/HO/PP claims manager is expected to lead from the front on key initiatives that support the business equation but also to support the development of talent in terms of technical and customer focus expertise.

What we’re looking for:

• Experience:
  • Strong knowledge and experience in handling retail or similar portfolio in a customer service/operations/product delivery function.
  • Minimum 10 years of proven experience in the white label industry, preferably in positions related with product delivery, customer service, logistics or after sales structure/services.
  • Minimum 5-7 years in handling teams as people managers, inclusive of proven capabilities for remote management.
  •  3-5 years in the personal lines industry, preferably in claims management but open if experience is in other functions (i.e. UW, operations, etc.)
• Skills.
  • Proven track record in terms executive communication, problem solving, planning, organization and strategic orientation in complex multi-discipline contexts (operations, claims, commercial, compliance).
  • English fluency that can guarantee effective communication in business environments and situations.
  • Ability to develop business plans and to effectively linked them to the overall strategy of the line of business and the company.
  • High interpersonal communication skills; proven ability to develop networking within prior companies and with the market.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

SM - Sales & Marketing

AIG MEXICO SERVICIOS S.A. DE C.V.