JOB DESCRIPTION

Our innovative and growing company is looking for a highly organized project manager to oversee the successful execution of projects. You will do this by implementing project planning, managing the budget and identifying the required resources for the project. 

The role holder is accountable for managing how we functionally and non-functionally deliver software and technical solutions for our customers first time, right. 

The role holder adopts a flexible cross-functional mind-set, keeps the customer at the forefront of everything, strives to present a unified engineering team to customers and does their utmost to create and deliver solutions. 

Our core values are central to who we are and how we do business, and you will be expected to collaborate positively, have a passion to succeed, be prepared to take smart risks, possess leadership qualities, be able to flex your expertise and use your strong sense of customer focus to exceed expectations, every day. 

To join our growing team, please review the list of responsibilities and qualifications. 

Due to the business-critical nature, you may occasionally be required to work outside of regular working hours. 

The incumbent’s job description is not limited to the following.
Job Description
JOB DESCRIPTION

Our innovative and growing company is looking for a highly organized project manager to oversee the successful execution of projects. You will do this by implementing project planning, managing the budget and identifying the required resources for the project.

The role holder is accountable for managing how we functionally and non-functionally deliver software and technical solutions for our customers first time, right.

The role holder adopts a flexible cross-functional mind-set, keeps the customer at the forefront of everything, strives to present a unified engineering team to customers and does their utmost to create and deliver solutions.

Our core values are central to who we are and how we do business, and you will be expected to collaborate positively, have a passion to succeed, be prepared to take smart risks, possess leadership qualities, be able to flex your expertise and use your strong sense of customer focus to exceed expectations, every day.

To join our growing team, please review the list of responsibilities and qualifications.

Due to the business-critical nature, you may occasionally be required to work outside of regular working hours.

The incumbent’s job description is not limited to the following.
 

SKILLS & COMPETENCIES:

At least 4 years full time project management experience.
Grade 12
Standard literacy – English: read, write and speak.
IT Degree or Diploma.
A thorough understanding of Software Development Life Cycle.
Experience in Scrum/Agile methodologies.
Experience in managing delivery of customer-facing and internally facing products or services.
PMI or PMP certification or similar from an accredited organization.
Intermediate to advanced proficiency with industry-standard word processing, spreadsheet, and presentation software programs.
Working knowledge of the Software Development life cycle using waterfall or agile methodologies.
Solid working experience with project planning and tracking tools such as MS Project and JIRA.
Experience of working up to leadership level in comparable organizations.
Experience in the Technology / Telco industry of managing large or complex departments or programs of work.
Strategic mindedness with a view on future strategy, balanced with tactical delivery.
Technical background.
Experience of both waterfall and agile delivery approaches.
Highly customer outcome focused with a solution orientated mind-set.
Good presentation and communication skills.
Hard working, dedicated, tenacious, self-motivated and quality minded.
Meticulous, structured with excellent attention to detail.
Adaptable, can conform to shifting priorities, demands and timelines whilst retaining control.
Persuasive, encouraging, and motivating – a strong negotiator.
Ability to lead by example and motivate delivery team members.
Conflict management and resolution
Budget management.
Experience of delivering complex projects.
Proven record of successful delivery of fixed priced end to end projects and implementations on time, in specification and on budget and ensure that they are of the highest quality.
Proven record of managing serious disputes and achieving positive outcomes.
Proven record of achieving high levels of customer satisfaction.
The ability to produce clear and concise project documentation
 
MAIN DUTIES AND RESPONSIBILITIES:

To be responsible for delivery of all customer projects on time and in budget.
Responsible for overseeing all elements of delivery, including managing scope, budget and plan strictly against contract.
To look outwards towards the market for key trends in delivery methodology, technology and process best practices, and consider how these could benefit the PS team and the business.
Manage relationships with our customers, ensuring solutions are of high quality and delivered on time , on budget.
Manage Quarterly Business Reviews (QBR) with our customers, ensuring meetings, preparation and presentations  are of high quality and delivered on time.
Be a team player to help build an exciting and energized PS team which is able to attract and retain the best talent.
Manage deliveries to agreed criteria and own and report on KPIs to the broader business.
To ensure documentation is produced in line with stakeholder expectations.
Collaboration with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed.
Provide high quality resource and commercial estimates in line with the timescales of the project.
Where applicable management of customer and partner engagement on key programs.
To work, on occasion, at customer and commercial partners' sites to expedite agreed project tasks.
Overall commercial responsibility for projects.
To assist in Pre-Sales support, to create project proposals, RFPs, estimates, and schedules.
Ensure that projects are managed in accordance with the Project Delivery Methodology and Project Governance standards.
Identify and win potential incremental business with the client. Drive customer satisfaction quality levels and ensure best practice is achieved.
Manage disputes with the client and internal teams/people and achieve win-win outcomes.
Manage a successful transition from delivery into support
Plan, schedule, monitor, and report on activities related to the project, including subcontractor monitoring.
Recommend business improvements initiatives within the services division to ensure customer retention.
Any other duties as required.
KEY PERFORMANCE INDICATORS (KPI’S):

Meet or exceed department and personal objectives as agreed/communicated by management.
Adopt the implemented strategy for PS delivery team.
Collaboration across the organization.
Continuous improvement of delivery metrics
Deliver work on time as per project plans.
Deliver projects in budget.
Create, manage, and distribute project communications artifacts like charters, schedules, and budgets.
ADDITIONAL REQUIREMENTS;

Experience of delivering complex projects.
Proven record of successful delivery of fixed priced end to end projects and implementations on time, in specification and on budget and ensure that they are of the highest quality.
Proven record of managing serious disputes and achieving positive outcomes.
Proven record of achieving high levels of customer satisfaction.
The ability to produce clear and concise project documentation.
QBR delivery.