Company:

Marsh

Description:

We are seeking a talented individual to join the Risk Management Practice division at Marsh. This role will be based in Sandton, Johannesburg, hybrid and has a requirement of working at least three days a week in the office.

To oversee the Client Service Delivery model across teams and delivery models, through Team Managers, ensuring best practice is applied across all teams, Client Executives, and “Placing the Best Person in Front of the Client”. Overseeing teams and direct management of Team Managers in the respective areas.

We will count on you to:

Revenue and Finance

• Achieve and drive revenue budget and NOI for the RMP portfolio of clients

• Accurate and timeous Forecasting, within 95% accuracy within teams

• Accurate variance Reporting on a monthly basis

• Management and responsibility for teams’ budgeting process and Expense control

• Ensure coaching and Mentoring of Client Executives on Financials Reporting and to develop      skills where required

• Ensure teams are fully trained and competent on Dashboard where required

• Maximize credit control within the client services team

Client Service Delivery

• Ensure overall client renewal and retention strategies across teams and delivery models are actioned and achieved

• Ensure client fees are negotiated and handled at the appropriate level, to ensure consistent revenue growth, / in line with the strategy

• Ensure Client Executives comply with Marsh Service Standards, through the management of the Team Managers and the auditing process, where necessary

• Oversee client renewals s

• Provide support to Team Managers on Client renewals where necessary

• Ensure overall client retention for the RMP portfolio

• Drive Marsh 3D delivery model and ensure best practice is consistently applied across all clients

• Grow client revenue through expanded and new business, and cross-selling for the portfolio with assistance of the new business team

• Where necessary, assisting Team Managers / Client Executives with difficult or contentious claims

Relationship Management

• Develop, Manage and retain excellent working relationships with the Insurance Market, in conjunction with the Placement Team Leader and/or other Management

• Attend as necessary Insurer functions for Relationship building and networking

• Foster and maintain sound working relationships with Internal and Local Specialist Divisions, and the Placement Team

• Appropriate and relevant client entertainment within Company protocols and parameters

• Attend and participate in national client services forums.

General Management and Leadership

• Ensure team compliance to legislation and Marsh protocols and policies, ensuring client executives are trained and familiar with relevant Acts, Policies and Procedures and Legislation.

• Drive Talent Review, Succession Planning, Colleague Development, and Performance Management in the teams and reportees

• Participate in recruitment and selection strategies, and refer potential future Talent to Human Resources

What you need to have:

• Grade 12 certificate and;

• Insurance qualification (preferably Associate / Licentiate) / Equivalent Business Degree

• 10 years’ experience in Insurance industry with a minimum of 5 years staff management experience of teams / people

• Computer literacy on MS Word, Excel (intermediate level) and PowerPoint

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.