Acumed LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Job Scope

The Accounts Receivable, Collections & Credit Analyst is responsible for managing overdue accounts, minimizing financial risks, and improving cash flow. This role involves supporting collections strategies, analyzing credit risks, and maintaining strong relationships with customers and internal teams.

Responsibilities

• Accounts Receivable Management: Oversee overdue accounts and ensure timely collections to reduce DSO.
• Credit Risk Assessment: Analyze customer creditworthiness to minimize risks and bad debts.
• Collections Strategy & Improvement: Collaborate with management to improve collections processes and ensure efficient customer outreach.
• Manual Adjustments: Process receivable adjustments, ensuring compliance with company policies.
• Financial Reporting: Prepare reports on accounts aging, collections performance, and trends to guide decision-making.
• Customer Relations: Serve as the main point of contact for customers with overdue accounts, offering solutions and maintaining professional relationships.
• Dunning & Payment Follow-up: Manage a structured process to follow up on overdue accounts and secure payments.
• Payment Methods: Support efforts to optimize payment processing methods (credit card, ACH, etc.).
• ERP System Use: Use ERP systems to track accounts and manage receivables data.
• Collaboration with Teams: Work with internal teams (sales, finance, business services, shipping, etc.) to resolve credit issues and manage payments.
• Dispute Resolution: Help resolve customer disputes quickly, ensuring minimal impact on cash flow.
• Credit Memo & Refund Management: Handle unallocated credits, payments and refund requests in line with policies.
• Reporting Updates: Provide regular updates to management on collections progress and suggest improvements.
• Documentation: Ensure accurate documentation of collections activities for audits and compliance.
• Support to Management: Assist in implementing strategies to improve collections and reduce bad debts.
• Process Improvement: Contribute ideas for streamlining collections and improving efficiency.
• Customer Account Management: Maintain strong customer relationships while managing overdue accounts.
• Time Management: Prioritize tasks to meet deadlines and manage multiple collections-related activities.
• Training & Support: Share best practices and support the development of team members.
• Decision-Making: Make quick, effective decisions under pressure to resolve issues.
• Conflict Resolution: Manage difficult customer conversations, using negotiation skills to resolve conflicts.
• Adaptability: Adjust to changing priorities and deadlines in a fast-paced environment.
• Risk Management: Identify and mitigate credit risks to safeguard company assets.
• Problem-Solving: Proactively identify and resolve issues in the collections process.
• Stress Management: Maintain professionalism under pressure while managing competing priorities.
• Cross-Department Collaboration: Work with teams to manage critical collections and improve payment terms.
• Ad-Hoc Projects: Support special projects related to AR, collections, and credit management.

Qualifications

• Education: Associates/Bachelor’s Degree in Accounting, Finance, or related field.
• Experience: 5+ years in accounts receivable, collections, and credit management with a proven track record of reducing DSO and bad debt.
• ERP Systems: Experience with ERP systems (SAP, Infor/Syteline, etc.).
• Knowledge: Strong understanding of accounts receivable, credit risk assessment, and collections processes.
• Excel Skills: Proficient in Excel for data analysis and reporting.
• Communication: Excellent communication skills, both with customers and internal teams.
• Organization: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Collections Expertise: Experience in managing collections, resolving disputes, and negotiating payments.
• Attention to Detail: High attention to accuracy and detail in financial transactions.
• Credit Risk Analysis: Ability to analyze and manage credit risk.
• Customer Service: Skilled in maintaining positive relationships with customers while managing overdue accounts.
• Adaptability: Comfortable working in a fast-paced, ever-changing environment.
• Microsoft Office: Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Stress Management: Ability to handle high-pressure situations with a positive attitude.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.