• Analyze digital transactions to make sure that no fraudulent activity is involved.

• Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.

• Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.

• Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.

Role Requirements:

• Fluency in English and German with outstanding verbal, written and listening skills is mandatory.

• Customer service experience would be considered an advantage.

• Strong communication skills together with customer-oriented mindset.

• Independent decision-making with high attention to detail and problem-solving skills.

• Ability to manage and prioritize multiple tasks simultaneously.

• Computer literacy.

• Willingness to work in rotating shifts (including weekends and holidays).

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• This specific role is eligible to receive conditional German language allowance

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Salary
The on-target earnings range is 1,375 – 2,016 EUR per month, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MB1 #LI-Hybrid
#cvbankas