Overview:

As an Account Manager, you will be responsible for owning, managing and growing a book of business.  Your book will consist of business customers in varying industries including but not limited to: Office, Property Management, Contractor, Interior Design, and Accomodations.  In this role you will be responsible for establishing new relationships, prospecting new business, and growing existing accounts through proactive sales outreach. You are expected to leverage sales and service partners to support the customer journey and their relationship with Wayfair Professional. 

This role requires a high level of collaboration, adaptability, ownership, and the ability to achieve high sales and performance expectations.
 

What Does A Business Account Manager (BAM) Do?  

• Manage Sales Portfolio: You are responsible for effectively maintaining and growing your book of business quarter over quarter by applying the Wayfair sales process and managing a pipeline of opportunities. 
• Build Rapport and Influence Sales: Conduct engaging conversations through phone and email outreach with the objective of growing customer relationships through repeat sales and a continuous pipeline of opportunity.
• Meet a High Performance Bar: You will meet or exceed all sales metrics, not limited to but including, revenue and productivity goals.
• Provide a Top Tier Customer Experience: You’ll support customer experience from enrollment through mature customer relationships as they expand their business with Wayfair Professional
• Effectively Time Manage: Schedule appointments and assist customers with purchasing from the Wayfair Professional site leveraging strong product knowledge, sourcing and industry expertise.
• Provide Subject Matter Expertise: Act as a subject matter expert on Wayfair Professional’s comprehensive value, product and service capabilities.
• Collaborate: Effectively work alongside peers, partners, and suppliers to provide an exceptional customer experience.
• Problem Solve: Exhibit a problem solving, solution driven mindset in all situations
• Act as a Brand Ambassador: Embody the Wayfair People Principles as a North Star in all your work to provide a first class customer experience.

 

What are the Requirements?

• Location: This is a work from home position where you will be working virtually.
• Sales Experience: 1 - 3 years of previous outbound sales experience with previously demonstrated success in meeting or exceeding KPI’s or performance metrics
• Book Management: 1+ year of book management experience (B2B sales preferred)
• B2B Knowledge: B2B sales knowledge, strong business acumen, and ability to execute project needs analysis
• Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry 
• Ownership: Taking ownership for driving your professional and sales development plans to remain aligned with the business expectations.
• Effective Communications: Strong command of written and verbal communications to drive your performance.
• Technical Proficiency: Experience with email, video conferencing, CRM, and spreadsheets (Proficiency with Salesforce.com, Google Suite, Zoom/Google Meet, and previous experience working remotely are all preferred qualifications)
• Schedule Adherence:If not located in Eastern Time Zone (ET), you must be able to commit to logging  on at your time zone equivalent of 8AM ET
• Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

What are the Benefits?

• Insurance: Wayfair offers Health, Dental, and Vision insurance coverage options starting Day 1!
• Time Off Options: You will start accruing PTO immediately, 7 paid federal holidays, 1 floating holiday, paid/unpaid parental leave options, and more.
• 401(k): Wayfair offers 401k savings with company match up to 4%.
• Employee Discount: You’ll receive a dynamic Wayfair discount for use on items you wish to purchase for your own space.
• Bonuses: There will be competitive bonus potential based on performance against sales metrics
• Sales Contests: SPIFFs and contests for additional earning potential.
• Tuition Reimbursement: Full-Time Employees who have worked at Wayfair for at least six months are eligible to receive tuition reimbursement for pre-approved courses from an accredited, post-secondary institution up to a maximum of $5,250 per year.
• Referral Bonus: Know great talent? Wayfair offers a referral bonus for each of your eligible referrals that are hired. ($500 per eligible referral)

Collaborative and Inclusive Environment: Enjoy a collaborative work environment and team culture.