Role Overview: 

This role will be client-facing, while also being responsible for liaising with internal departments regarding the Key Performance Indicators and report back to the client in a timely fashion. It is expected that the Account Manager will build rapport and a strong relationship with the client to ensure Safeguard has accurate insight to the development plans of the company. 

Key Responsibilities:  

• Achieve monthly/quarterly account growth targets 

• Service accounts and sell back into to increase revenue 

• Build and maintain a client profile, client mapping, and client retention plans 

• Proactively engage with accounts to understand their growth strategy and position Safeguard to ensure the business stays within 

• Scoping and providing deep insight into new territories the client might be expanding into 

• Maintain an accurate forecast for clients growth potential 

• Annual and quarterly client growth reviews 

• Bi-weekly to monthly client meetings to review Key Performance Indicator 

• Build out client specific workflows to ensure a process alignment both internal and external 

• Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor 

• Collaborate with the internal departments to help keep opens lines of communication across the various time zones. 

• Respond to clients in a very timely fashion on any questions 

• Collaborate with internal departments to answer questions throughout the process and report back to the client 

• Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor 

• Quarterly or semiannual client site visits 

Key Qualifications:  

• Must have 2+ years of sales/pre-sales/account management experience 

• Fluent in English 

• Strong customer service and direct sales background