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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary
Oversees the Member Data Transition team, providing strategic leadership and operational oversight by setting goals, establishing performance metrics, and driving process improvements to optimize the exchanging and process of member data from and to other PBMs. Collaborates with business support staff, clinical contributors, and other stakeholders to ensure seamless data exchange, compliance with regulations, and overall success in delivering upon the exchange of plan member data.

What you will do

• Build and maintain strategic relationships with individual clients, and PBMs, acting as the primary point of contact for operational matters.
• Develops and executes operational strategies and plans to enhance service delivery, client satisfaction, and operational efficiency specifically for Data Exchange.
• Oversees the delivery of services, ensuring that service levels meet or exceed client expectations.
• Collaborates with various department leaders, such as sales, marketing, clinical, and operations, to align client needs with company capabilities.
• Designs, implements, and optimizes operational processes and workflows to ensure efficient and effective service delivery.
• Handles escalated issues or complaints from various stakeholders that require managerial attention by investigating, addressing, and resolving issues in a timely and satisfactory manner to ensure client satisfaction.
• Identifies opportunities for process improvements by leveraging data, feedback, and industry best practices to drive continuous improvement initiatives and implement process enhancements.
• Leads and manages a team of Data Exchange staff, providing guidance, support, and coaching to junior-level team members.

Required Qualifications

• 7-10 years work experience
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• 5 years experience working with PBMs on exchanging member data.

Education

• Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$67,900.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/11/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.