At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Role Overview
The Capability Transformation Leader will revolutionize how we develop, coach, and empower our customer-facing teams. This role is at the intersection of pharmaceutical expertise, digital innovation, and AI-driven learning and coaching, responsible for designing and implementing modern, data-driven training approaches that increase sales effectiveness and customer engagement.
Key Responsibilities
-Lead the design and deployment of digital, AI, and data-enabled learning solutions / productivity tools for customer facing teams
-Transform traditional training programs into modern, interactive, and self-directed learning experiences, including AI coaching, microlearning, simulations, and AI-powered practice tools
-Analyze field behavior and learning data to identify capability gaps and continuously improve impact for capability building
-Collaborate with cross-functional teams, including IT, CMO and BU to implement scalable technology solutions
-Support the adoption of new tools and methodologies, providing guidance, best practices, and training for trainers and managers
-Stay abreast of emerging technologies, digital tools, and best practices in pharma customer facing teams
Required Capabilities & Skills
-Ability to translate business strategy into field capability development priorities.
-Experience working with cross-functional commercial teams including sales, marketing, and medical affairs.
-Data-driven mindset with experience in measuring impact.
Qualifications
-Bachelor’s degree in Life Sciences, Business, or related field; advanced degree preferred
-5–8 years of experience in digital / AI tools design, development and implementation in pharmaceutical industry with solid analytical skills
-Strong understanding of the pharmaceutical industry, sales processes, and regulatory environment.
-Hands-on experience with digital learning platforms, AI tools, or data analytics applied to training or commercial performance.
-Exceptional communication, coaching, and project management skills.
-Curious, innovative, and passionate about leveraging technology to improve effectiveness in capability building for customer facing teams
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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