Posted:
10/1/2024, 10:05:07 AM
Location(s):
Lake Saint Louis, Missouri, United States ⋅ Missouri, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Business & Strategy ⋅ Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily utility and telecommunications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty consecutive years and we are looking for qualified individuals to join our Team.
Summary:
In the position, you will be responsible for preparing existing members/customers to implement iVUE Connect – Service. Utilizing your customer service and critical thinking skills, you will assist in data clean up inside iVUE Service (SIS), train personnel on aspects of the new application, assist with sales/pre sales activities such as demo’s, project overview calls, and general questions, as well as answer questions on the functions/usage of the Service product via telephone, e-mail, remote, or on-site. Preference will be given to those with Connect – Service and iVUE Service (SIS) knowledge and a member/customer service background.
Essential Duties:
Knowledge, Skills & Abilities Preferred:
NISC’s Shared Values & Competencies:
Education Preferred:
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Website: http://www.nisc.coop/
Headquarter Location: Lake Saint Louis, Missouri, United States
Employee Count: 501-1000
Year Founded: 2000
IPO Status: Private
Industries: Computer ⋅ Software