Primary City/State:

Mesa, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Information Technology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The IT Field Services Team is responsible for meeting the on-site IT needs of all Banner facility locations. In this position you will support facilities across the Tucson, AZ service area.

As an IT Technician II you will assist with technical support for desktop computers/laptops, applications and related technology. This includes performing equipment installation, device upgrade, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. In this position you will interface with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs. In this role you will be required to frequently travel to different Banner locations. Reliable transportation is a must. Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022 and 2023!

This position is an onsite position in Tucson, AZ through Banner Staffing Services.

Shift: Monday - Friday 8AM - 5pm.

Banner Staffing Services ​Benefits;

• Competitive wages- 10% above peers with the same experience
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement 
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Registry/Per Diem positions require a minimum of 2 shifts a month commitment. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

POSITION SUMMARY
This position assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. The position interfaces with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs.

CORE FUNCTIONS
1. Assists staff with the installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications.

2. Follows standard procedures to perform basic troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution.

3. Assists with moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems.

4. Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed.

5. May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.

6. This position provides technical support to all levels of staff and leadership at designated work location(s), following established guidelines and procedures.

MINIMUM QUALIFICATIONS
Must possess knowledge as typically obtained through the completion of an associate’s degree in electronics, computer technology or related field.

Must demonstrate a knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop and laptops.

Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS
General knowledge of information technology and healthcare is desirable. A+ Certification preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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