Access Coordinator III

Posted:
8/13/2024, 5:00:00 PM

Location(s):
Arkansas, United States ⋅ Little Rock, Arkansas, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Medical, Clinical & Veterinary

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Closing Date:

08/28/2024


Type of Position:

Clinical Staff - Medical Ancillary Support


Job Type:

Regular


Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].


Department:

COM | Peds DDC Access


Department's Website:


Summary of Job Duties:

The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing and prompt collections of payment for services rendered. This position facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.


Qualifications:

  • High School diploma/GED plus three (3) years of registration, billing, or scheduling experience in a healthcare environment.


Additional Information:

Responsibilities:

  • Interacts with and assists the public in a professional and friendly manner as needed.
  • Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

  • Demonstrates positive working relationships with co-workers, management team, and ancillary departments.

  • Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. 

  • Consistently utilizes communication devices and keeps accurate records as required.

  • Demonstrates effective service recovery skills; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.

  • Assists internal and external stakeholders as needed with exceptional customer service.

  • Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.

  • Conducts pre-registration as needed, inputs and/or updates accurate patient information. 

  • Process walk-ins, create new patient charts, access systems for orders as appropriate. 

  • Inventory, order, and stock supplies, clean and maintain equipment.

  • Pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information, and coffee.

  • Perform ABN completion, schedule surgeries and/or tests.

  • Issues school/work excuses, sends out no show letters, takes patient photos.

  • Responsible for blocking schedules as appropriate, cancel and reschedule appointments as requested. 

  • Conducts insurance verification and benefits explanation by running eligibility on patients; requests outside records and gathers outside medical records from referrals and files patient charts as needed. 

  • Conducts authorizations and pre-certifications; tracks pre-authorizations and maintains referrals.  Enters benefit and authorization information. 

  • Obtains, completes, and coordinates OON waivers.

  • Maintain initial plan of care (signatures, etc.) and is responsible for recording daily and monthly statistics and communication or any medical records issues. 

  • Responsible for various maintenance reports i.e. bogies, work denials, open encounters, laser arc reports, canceled clinic reports, etc. 

  • Collects and posts payments in and issues receipts.

  • Responsible for reconciliation/management change fund.

  • Responsible for reconciliation of daily deposits & batch dollars, and must complete deposit agreement. 

  • Counsels patients on any and all related financial information i.e. hospital discounts and reviewing MC screening. 

  • Completes UB value codes, inputs daily charges, and reconciles charges. 

  • Attends required training and/or in-services.

  • Attends staff meetings and participates in the orientation and/or training of new staff. 

  • Participates in the annual educational needs assessment.

  • Maintains required job skill competencies and completes skill assessments annually.

  • Completes and maintains documentation of continuing education hours annually.

  • Other duties as assigned.


Salary Information:

Commensurate with education and experience


Required Documents to Apply:

Resume


Optional Documents:


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact [email protected] for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:

Criminal Background Check


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking


Frequent Physical Activity:

Feeling, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking


Occasional Physical Activity:

Hearing, Pulling


Benefits Eligible:

Yes