Role Summary 

Drives and ensures daily operation of Account Services team according to Service Level Agreement to support business goals achievement. Supports Account Services teams in finding improvement possibilities within end-to-end process. Develops, leads and motivates their team. Responsible for supporting and enhancing the satisfaction of internal and external Clients. Role model for the company behaviour and is a coach to Team members.

Core Responsibilities 

• Translate business strategy into actionable plans at team level

• Align and implement Account Services action plans across the organization

• Ensure high-quality service delivery and achievement of SLAs

• Monitor KPIs and drive continuous performance improvement initiatives

• Ensure compliance with processes, standards, and regulations

• Manage daily operations while optimizing resources and efficiency

• Lead escalation management and conduct root cause analysis

• Build strong relationships with internal and external stakeholders

• Set team and individual objectives and track performance

• Coach, motivate, and develop team members continuously

• Manage workforce planning, scheduling, and operational coverage

Qualifications 

• Proficiency in Spanish and English

• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work 

• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment 

• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism 

• Strong work-ethic and problem resolution skills are critical for success in this position 

• Proficiency in MS Office Suite, ability to navigate various PC systems 

• Bachelor's degree in Business Administration, Finance, or other related field, or 4 years of related experience is an advantage

What we offer 

• Cafeteria benefits, including SZÉP Card, health fund options, and language courses. 

• Medical insurance: Medicare 

• Performance bonuses based on your annual gross salary. 

• Access to an employee discount program at various hotels, gyms, restaurants, and more. 

• Opportunities to grow through our internal learning portfolio and recognition programs. 

• An extra day off to celebrate your birthday. 

• A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building. 

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Budapest

Budapest

Hungary