Reports to Associate Director / Director

We are looking to recruit an experienced Senior Client Relationship Manager to administer a limited portfolio of fund structures whilst effectively managing client relationships. You will be managing and working alongside a team of fund administrators and accountants, whilst reporting to an Associate Director. Your expertise will be key to the award-winning outsourced solutions that the Group provide to our clients.

Key responsibilities:

• Manage the administration of clients’ affairs within a team, incorporating the compliance requirements of the team (internal CMP reports, Compliance reports to boards, periodic client reviews) and regulatory requirements
• Co-ordinate legal, tax and other professional advice
• Act as a higher authority on day-to-day queries and as “A” level 4-eyes signatory on administration matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts
• Ensure that the Operational Procedures Manuals and ISAE checklist templates are reviewed and developed on a timely basis and are fully complied with
• Attend client board meetings and ensure they are minutes and distributed in a timely manner
• Ensure the preparation, review, distribution and filing of periodic financial statements on a timely basis and in accordance with regulatory guidelines
• Co-ordinate billing of team’s clients, including analysis of time spent and monitoring of debtors
• Ensure the administration requirements for a whole team are met, overseeing planning, scheduling, and monitoring of workloads
• Act as mentor to managers and supervise and assist in the training and development of all direct reports
• Arrange and manage the appraisal process for reporting lines
• Act as an “A” level Authorised Signatory

Skills, knowledge, expertise:

• The candidate should hold a relevant professional qualification (ICSA Diploma level or equivalent)
• The candidate is required to have extensive experience within fund administration
• Strong technical financial services knowledge (to be supported through the Aztec Academy) 
• Strong people management experience
• Evidence of managing a major client relationship

We will provide the training, both in house for relevant technical knowledge and also for professional qualifications to enhance your ability to provide sound managerial services. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.