At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 
 

Key Responsibilities

• Investigates, processes and resolves customer cases/calls for inquires, returns, credits and debits, ordering and other issues  regarding return reason types, credit and billing investigations / approvals and transactions to provide excellent customer service and experience
• Responds to customer inquiries regarding return requests, approvals,  changes, failures – coordinating these activities on behalf of the customer across internal departments and external providers

• Process orders, debits and credits on ERP system ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers

• Assist customers to perform simple self-service tasks.

• Expert in all activities of Customer Service Specialist

Essential knowledge and skills:

Academic or Professional Qualifications/Technical Skills:

• Experience in the Customer Service or in a related area

• University degree or equivalent

• Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JDE, SAP)

• Fluency in English and other languages according to the country

Organizational and Industry Knowledge and Experience:

• Proven customer service or administrative experience

• Knowledge of customer service and office management systems and procedures

• Excellent time management skills and ability to multi-task and prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational and planning skills

• Proficient in MS Office

Key leadership characteristics required to the role:

• Reporting skills

• Microsoft Office Skills

• Analysis

• Professionalism

• Problem Solving

• Verbal Communication

• Office administration Procedures

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

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