Solar Inbound Support Specialist

Posted:
9/19/2024, 8:04:01 PM

Location(s):
England, United Kingdom ⋅ Coventry, England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
On-site

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We believe energy should be better - for you and the environment. 

Octopus Energy Services is spearheading the transition to greener, cheaper energy through the installation of in-home technologies; from smart meters and EV chargers; to low carbon heat pumps, home batteries, solar, and beyond. We deliver smart energy, low carbon solutions for our customers.

We’ve fallen head-over-heels in love with Solar Panels - which provide an ultra-efficient and reliable way to harness the power of the sun and then storing this clean energy in super-efficient batteries for when your home needs it most.  

You will learn all about them at our £10m training and R&D centre to then educate our customers on these magical systems.

At Octopus, the customer is at the heart of everything we do. As a vital point of contact for customers, our inbound customer support team delivers the outrageous experience Octopus Energy customers love and expect. 

We're looking for an Inbound Solar Support Specialist who's role will be to support customers who are interested in having Solar PV installed at their home, managing all queries however small they may be. This role is full time Birmingham based in our office on Colmore Row.
If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Octopus Energy

Website: https://octopus.energy/

Headquarter Location: London, England, United Kingdom

Employee Count: 1001-5000

Year Founded: 2015

IPO Status: Private

Last Funding Type: Private Equity

Industries: CleanTech ⋅ Energy ⋅ Energy Efficiency ⋅ GreenTech ⋅ Renewable Energy