Job Description

Sr. Specialist, Integrated Business Planner – PAH/Rare Disease
Reports to Associate Director, National Business Planning Leader – PAH/Rare Disease Business Unit

Job Description:
 

The Sr. Specialist, Field Effectiveness is a hands‑on, execution‑focused role responsible for improving customer engagement and facilitate field execution. You will translate customer insights into targeted territory actions and call plans; champion adoption of field productivity tools and resources; maintain KPIs and reporting; and collaborate closely with Associate Director, National Business Planning Leader, Sales, Marketing, Operation and Analytics to design and run field effectiveness initiatives that deliver measurable field effectiveness initiatives.

Territory & call planning

• Collaborate with Sales leadership to operationalize call plans and target guidance for field teams.

• Work with Sales leadership to implement recommended changes and monitor impact.

• Analyze field call activity and coverage metrics to identify gaps in HCP reach, call frequency or call quality.

• Recommend tactical adjustments (territory rebalance, routing changes, prioritized target lists) based on activity and capacity analysis.
   

Performance measurement & insights

• Maintain and evolve field planning tools to properly reflect field KPIs; analyze trends and produce actionable recommendations for field leaders.

• Conduct root‑cause analyses on underperforming territories or segments and recommend targeted interventions.
   

Field Productivity Resources and Tools adoption

• Drive adoption activities, including training, onboarding and user support.

• Capture field feedback and translate into enhancement requests or requirements for IT/digital/operation partners.
   

Pilot & program execution

• Design, run and measure focused field effectiveness initiatives (training, digital detailing, call guides and more) to test hypotheses and scale proven approaches.

• Manage project plans, timelines and deliverables for assigned field effectiveness initiatives.
   

Cross functional coordination

• Partner with Sales, Marketing, Analytics, Operations, and Finance to align priorities, ensure compliance and operationalize programs.

• Act as the operational liaison between field teams and headquarter functions to accelerate issue resolution and deployment.
   

Field enablement

• Provide guidance to sales leadership and field representatives on tools, processes and best practices; set objectives and conduct performance reviews.
   

Compliance & documentation

• Maintain a high level of compliance knowledge to ensure all field programs and materials comply with field policy letters, relevant regulations, company policies and promotional codes.

• Maintain documentation for governance and audit readiness.

• Bachelors degree

If you are a proactive, detail‑oriented professional who enjoys turning customer insight into practical field actions and working closely with cross‑functional partners to drive measurable improvements, we’d like to hear from you. Join us to help optimize how our field teams engage customers and contribute directly to better commercial performance and patient outcomes.
 

Education Requirements:

• Bachelor's degree required

Required Experience and Skills: 3 years experience in sales or marketing or supporting pharmaceutical products. You bring practical field experience and a customer-first mindset: strong skills in territory/call planning and CRM/tool usage (e.g., Veeva), proven ability to convert HCP insights into targeted actions, solid data literacy to maintain KPIs and produce actionable reports, effective cross‑functional collaboration and stakeholder influence, hands‑on project management and change‑management capability, excellent communication and training skills, and a rigorous understanding of compliance and governance.

Preferred Experience and Skills: Prefer candidates with hands‑on analytics experience with advanced Excel analytical skill, prior launch or therapy‑area experience, familiarity with incentive/compensation frameworks, exposure to multi‑market program rollouts, experience managing vendors or influencing budget decisions, and knowledge of omnichannel/digital engagement models

Required Skills:

Accountability, Adaptability, Business Planning, Communication, Customer Insights, Data Analytics, Market Research, Microsoft Excel, Performance Measurement, Project Management, Teamwork

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$117,000.00 - $184,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

01/17/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.